Corporate Solutions (Integrated Facilities Management) - Region / Country
ROLE AND RESPONSIBILITIES
Candidate must possess a Bachelor’s / College Degree, Art / Design / Creative Multimedia, Human Resource Management or equivalent.
Must be organized and keen on details
Creativity and interest in Event Styling
Liaise with clients to identify their needs and to ensure customer satisfaction.
Propose ideas to improve provided services and event quality.
Delivery of excellent customer service and a seamless event.
Escalates and proactively handle any arising issues and troubleshoot any emerging problems on the ingress, event proper and egress.
Establish regular meetings with vendors and / or event suppliers.
Ocular inspection to plan layout and coordinate event logistics.
Help in securing events kit / forms for external suppliers / business partners.
Check set-up and possible call outs on the ingress,event proper and egress.
Submit Daily Endorsements and Weekly Calendar of Events and Activities
Conduct pre and post event evaluations and report outcomes
Can work in extended hours when the event requires
Answers service unit calls / sms and chat groups for any event set up / requirement.
Corporate Solutions (Integrated Facilities Management) Region / Country
ROLE AND RESPONSIBILITIES
The Facilities Coordinator will assist the Facilities Manager / Assistant Facilities Manager with operational activities in accounting and finance, maintenance and operations, vendor oversight, purchasing of material, equipment & supplies, occupancy services and helpdesk.
The Facilities Coordinator is also required to provide administrative support to the team.
Client / Stakeholder Management
Provide superior customer service to meet on-site client’s expectations
Procurement & Vendor Management
Assist in the management of all contractors on site to ensure they perform to the required standards (including inspection of vendors’ works)
Assist in the procurement of vendors and services as required
Assist in financial processes to ensure that all financial management requirements are completed in a timely and accurate manner
Ensure prompt and accurate management of purchase orders in JDE
Health & Safety Management
Conduct regular audits to ensure safety procedures on site are in place and working
Assist in carrying out safety procedures when needed
Site Operations Management
Assist in the implementation of Industry Best Practice operations
Conduct site inspections and assessments to ensure all building procedures and performance measures are maintained at all times
Seek ways to constantly reduce costs and improve operational standards
Maintain premises in neat and good working condition at all times
Maintain duplicate office keys in good order
Assist with receptionist coverage from time to time
Provide FM support for meeting room bookings where required
Coordinate with pantry staff to ensure that pantry and vending machine items are always in stock
Assist in the implementation and management of property risk management program
Support the implementation and monitoring of disaster recovering and business continuity plans
Follow established escalation procedures and incident reporting procedures
Adhere to Jones Lang LaSalle’s business conduct by ensuring compliance with the firm’s guidelines, procedures and strategies
Achieve Key Performance Indicators and Service Level Agreement targets
CANDIDATE SPECIFICATION : KEY SELECTION CRITERIA
Prior experience in facilities, property management, hospitality or related field preferred
Knowledge of local occupational health and safety requirements, critical facilities and vendor management for specialized services is advantageous
Understanding of basic technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system) is advantageous
Critical Competencies for Success
Firm First Mindset
Able to cooperate and work well with others to meet targets
Support the team effectively as and when needed
Proven ability to commit to flawless execution while complying with firm’s procedures and standards
Client Focus & Relationship Management
Able to interact with the general client staff & vendors with ease
Ability to manage conflict and conflicting priorities
Demonstrates ability to work with vendors to deliver efficient services
Demonstrates proactive & professional approach to customer service
Has a customer-oriented attitude
Project Management & Organizational Skills
Proven ability to manage multiple and complex operational matters on a daily basis
Demonstrates ability to prioritize and manage the completion of projects in an efficient and timely manner
Other Personal Characteristics
Problem-solving skills capacity to deal with ambiguity and solve complex problems effectively
Ability to effectively deal with stressful situations
Able to work independently
Self-motivated; confident & energetic
Flexible able to adapt to rapidly changing situations
Goal-oriented able to focus on meeting all performance targets
Strong communicator good presentation skills and possesses strong verbal & written communication skills (English & local language); also an active listener
Exhibits honesty & trustworthiness
Specialized vendor staff
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