We are recruiting for an Application Analyst to support andmaintain NM’s IS Clinical Applications.
General Skills :
Demonstrates proficient competence for assigned services andsystems while grasping the integration and interaction of all supportedservices and systems.
Analyzes business requirements, recommends system changes,writes technical specifications, develops code and implements systems andsystem changes to address changing application requirements.
Contributes to analysis and recommendations relating toperformance and / or capacity of systems to ensure reliability for current and / or future use.
Analyzes production problems and identifies solutions / changes wherever necessary.
Works with customers, application vendors, and other ISresources to secure necessary changes.
Adheres to quality assurance standards and systemsdevelopment and delivery methodologies.
Customer Service :
Responds thoroughly and promptly to customer needs and meetService Level Agreements as defined in conjunction with our customers.
Manages customer relationships and follows issues through toclosure.
Includes all aspects of customers (NMHC technology users, ISteam members, end-users, etc).
Actively participates and communicates with the projectteams.
Prepares and delivers effective support by seeking athorough understanding of the team's goals and objectives.
Understands the business and clinical processes at NMHC andthe operational environments of assigned customers.
Communication Skills, Excellent verbal and writtencommunication skills and ability to communicate clearly, responsively, andpurposely with customers and team members.
Develops relationships with users and other IS team membersto enhance the timeliness and effectiveness of IT solutions. Planning, Assistswith projects in the planning, design, development, testing, and implementationof application software code.
This could include preparing time estimates for projectactivities and helping develop project timelines, monitoring performance, andreporting progress toward project milestones.
Ability to prioritize and manage multiple work effortssimultaneously.
Personal and Staff Development, Seeks to improve talents andskills consistent with overall IS direction.
Provides mentoring and acts as a resource for AssociateAnalyst, as well as members of the application teams.
Focuses on IS team success and promotes collaborativeefforts with others. Shifts among different support and project roles asrequired by situation.
Adapts well to rapid change and multiple priorities.
Contributes to the IS Knowledge Repository.