Service Delivery Governance Specialist - Change Management
GHD
Cebu City, Central Visayas, Philippines
3d ago

Join a global professional services leader. We are committed to solving the world’s biggest challenges in the areas of water, energy and urbanization.

GHD is seeking a hardworking and passionate Service Delivery Governance Specialist Change Management to join our friendly and collaborative IS team! The position will be part of our Strategy and Governance function within IS.

The successful candidate will be responsible for :

  • Governing and supporting the IS Service Delivery systems and processes, with focus on simplification, standardisation and automation of common IS activities to improve the efficiencies of IS teams and the experience of internal and external clients
  • Overseeing the end to end process of Change Management for all changes globally to ensure that standardised methods and procedures are followed
  • Apply a structured methodology and lead change management activities
  • Apply change management processes and tools to create a strategy to support adoption of the changes required by a project or initiative
  • Conduct impact analyses to assess change impact, change readiness and identify key stakeholders
  • Provide input, document requirements and support the design and delivery of training programs in Change Management
  • Manage the change portfolio
  • Required experience / skills :

  • Bachelor’s Degree in Engineering (Computer / Telecommunications), Computer Science, Information Technology or equivalent
  • Experience and knowledge in Change Management principles, methodologies and tools
  • Certification in ITIL v3 or 4 Foundations
  • Industry Certification (ie MSCE) is desirable
  • Change Management certification or designation desired
  • Excellent communication skills, both oral and written
  • Willingness to work flexible working hours
  • Work schedule Monday to Friday 8 am to 5 pm

    Applicants must be a Filipino citizen or have the right to work in the Philippines.

    We respectfully ask that no agency resumes be presented at this stage.

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