System Adminstrator

Hunter's Hub Inc.

Taguig, PH

6d ago

source : Bossjob

Must respond promptly to issues reported by clients, conducting root cause analysis and going through various testing scenarios for thorough resolution within the agreed SLA.

Please see some of the requests below :

Performs virtualization support preferably VMWware and OpenStack by resolving escalated incident from the customer

Provide L2 and L3 support

Compliance review scheduled compliance tasks performed monthly, quarterly and yearly

Escalation and Troubleshooting resolution of moderate to complex issues, escalation to hardware and virtualization vendor

Maintain, manage and provide troubleshooting procedures to various VMware / OpenStack issues and escalations

Provide support on other infra-related SR activities.

Knowledgeable in ServiceNow reports, developing dashboards and helping users understand data and patterns

Provide technical expertise, knowledge, and guidance to other System Administrators

Coordinates with vendors and suppliers when it comes to server and cloud support, if needed

Provide extended assistance to issues related to server and cloud, if needed.

Knowledge transfer to L2 / L3 ITS team

Assist vendors in troubleshooting, if needed.

Regular implementation standard review with ITS sysad / cloud team

Regular peer review of infra design, if needed.

Regular peer review with L2 / L3 ITS, if needed.

Technical and Process planning with O&M team

Operational requirement standard review

Attend Operational reporting review

Attend team meetings, huddles, DSU, trainings, and KT sessions

With 2 years Experience

Degree holder on any I.T. related courses.

Cloud Operation Specialist experience is a MUST

Storage Basics

Networking Basics

Virtualization (Vmware, Xen, etc.)

Server Monitoring

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