System Adminstrator
Hunter's Hub Inc.
Taguig, PH
6d ago
source : Bossjob
  • Must respond promptly to issues reported by clients, conducting root cause analysis and going through various testing scenarios for thorough resolution within the agreed SLA.
  • Please see some of the requests below :

  • Performs virtualization support preferably VMWware and OpenStack by resolving escalated incident from the customer
  • Provide L2 and L3 support
  • Compliance review scheduled compliance tasks performed monthly, quarterly and yearly
  • Escalation and Troubleshooting resolution of moderate to complex issues, escalation to hardware and virtualization vendor
  • Maintain, manage and provide troubleshooting procedures to various VMware / OpenStack issues and escalations
  • Provide support on other infra-related SR activities.
  • Knowledgeable in ServiceNow reports, developing dashboards and helping users understand data and patterns
  • Provide technical expertise, knowledge, and guidance to other System Administrators
  • Coordinates with vendors and suppliers when it comes to server and cloud support, if needed
  • Provide extended assistance to issues related to server and cloud, if needed.
  • Knowledge transfer to L2 / L3 ITS team
  • Assist vendors in troubleshooting, if needed.
  • Regular implementation standard review with ITS sysad / cloud team
  • Regular peer review of infra design, if needed.
  • Regular peer review with L2 / L3 ITS, if needed.
  • Technical and Process planning with O&M team
  • Operational requirement standard review
  • Attend Operational reporting review
  • Attend team meetings, huddles, DSU, trainings, and KT sessions
  • With 2 years Experience
  • Degree holder on any I.T. related courses.
  • Cloud Operation Specialist experience is a MUST
  • Storage Basics
  • Networking Basics
  • Virtualization (Vmware, Xen, etc.)
  • Server Monitoring
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