ROHQ - CTI - Infrastructure Senior Tech Analyst (C12)
City of Taguig, Philippines
3d ago


  • Be part of the global team providing DB2 hotline support on a Rota basis and as a subject matter expert for ASPAC.
  • Monitor DB2 performance, escalate / resolve and remediate of incidents following the defined problem / escalation management process.
  • Engage with software vendors in problem documentation collection and diagnosis.
  • Implement DB2 system and related software build for new setup and their maintenance align with CITIGROUP standards adhere to change management process
  • Evaluate new software, research ways and means of improving system performance, increasing reliability and facilitating monitoring.
  • Liaise with and as a consultant to applications support groups on technical matters pertaining to DB2 application design, performance and problem diagnosis.
  • Support application DB2 object definition and maintenance in projects implementation, handle technical requests and perform problem diagnosis and resolution.
  • Participate in capacity planning and systems configurations.
  • Develop procedures and standards for operations personnel in conjunction with data processing operations and audit guidelines.
  • Produce clear technical documentation and conform to any audit requirement.
  • A skilled software professional with knowledge of DB2 and a broad knowledge of DB2 related software. Additionally, knowledge of z / OS or OS / 390 systems programming in a large mainframe environment, with experience of CICS and MQ series would be an advantage.

    Accustomed to supporting a 24x7 high availability operation, where there is a rapid rate of technical change, but reliability is mandatory, hence adherence to all Citigroup Technology Infrastructure standards and procedures is necessary.

    Experience of operations in a major financial institution would be preferred. Well organised and able to keep a number of activities in progress in parallel, balancing priorities as necessary, in particular between support and project work.

    A good team member, who is able to guide / support colleagues and to take guidance where necessary,.

    SKILLS :

    Knowledge of and hands on experience of most of the following products is required :

  • IBM DB2 / V11, DB2 V12
  • Datasharing Knowledge
  • DB2 Migration, Installation Experience
  • SMP / E, RACF, CICS, MQ Series, VTAM, TCP / IP
  • Omegamon DB2 and third-party DB2 tools
  • COBOL Programming
  • REXX Programming
  • Knowledge of and hands on experience of the following would be advantageous :

  • DB2 Omegamon
  • CA Detector / Migrator / Log Analyser
  • Automation tools
  • Tivoli Workload Scheduler
  • Grade : All Job Level - All Job FunctionsAll Job Level - All Job Functions - PH

    Time Type : Full time

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