Product Trainer - Pioneer Australian Telco Account
Tech Mahindra
Cebu City, PH
1d ago
source : Bossjob
  • Responsible for conducting process training to new hires and evaluate their performance based on their competencies.
  • Deliver Product and Process Trainings
  • Take up new hire Training batches
  • Maintain attrition and throughput as per process guidelines
  • Coach and counsel where-ever needed
  • Document Training reports and trackers
  • Conduct Pre & Post assessment to identify any red flags (if any)
  • Provide feedback to specific areas of opportunity
  • Coach associates on DSAT with a clear understanding of process requirement
  • Generate and maintain regular reports
  • Understand process requirement
  • Conduct regular audits to check training effectiveness
  • Conduct Recursive Training based on the Training Need
  • Identification / Analysis received from Operations / Quality
  • Helps in creating training modules / curriculum
  • Other tasks that may be required / assigned by the supervisor / manager as required by the business
  • Preferred : Candidate must possess at least a Bachelor's / College Degree , any field.
  • At least a year of working experience in Training for Telco field is required for this position.
  • Experience in handling a Technical account is preferred
  • Excellent written and verbal communication skills
  • Must possess good presentation skills
  • Excellent Organizational and planning skills
  • Good understanding of Group Dynamics (diversity)
  • Analytic and Results Oriented
  • Can start immediately
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