Dealer Support Representative
SunPower
Binan, Philippines
5d ago

SUMMARY OF ROLE

This position will be responsible for the Partner Customer Support and Order Management.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Create sales orders, monitor shipment status, issue packing lists and close orders upon confirmation of delivery for proper revenue recognition

Receive and qualify customer POs (through online or mailbox)

Send sales order confirmation to the customers within the specified SLA’s

Update and maintain existing sales orders due to be shipped

Assist handling customer complaints adhering to the policy

Own the on- time delivery of partners orders and requirements by region

Manage shipments achieving weekly goals

Assist internal teams (Logistics, Order Fulfillment, Accounts Receivable, Finance, RMA) to make sure all order management related activities are executed properly

Customer RMA handling including assigning RMA nos. from SFDC, overall support to RMA Team, and frontline related to RMA

Sales Analysis and Report Generation

Ensure all activities are compliant with policies and controls

Support UAT and other adhoc tasks

RELATED EXPERIENCE AND EDUCATIONAL REQUIREMENTS

Minimum requirements

Candidate must possess at least a Bachelor’s / College Degree in any field. New graduates are welcome to apply.

Preferred skill (s) : Excellent Communication Skills, Computer Proficient, Good Organization skills, Order Management

Required language (s) : English

Experience in Order Management, Logistics or BPO industry is preferred but not required. New graduates seeking for experience are welcome to apply

Experience in the call center industry is an advantage but not required

Proficient with MS Office Application esp. Excel, Powerpoint, and Outlook

Knowledgeable in Office Software such as ERP, MRP, and CRM is an advantage

Excellent listening and comprehension skills for complex issues, while managing at least 3 simultaneous computer applications

Process oriented and trainable

Demonstrates commitment to end customer and clients and ability to foster long term relationships with recurring customers

Demonstrates ability to effectively multitask technical issues and maintain a high level of organization and process discipline

Demonstrates an ability to take initiative and be proactive

Flexible to changes and can adapt quickly

Organized and attentive to details

OTHER PERTINENT INFORMATION

Location : ROHQ

This is an FTE position

Candidate must be willing to work in Laguna Technopark, Binan Laguna

Candidate must be legally entitled to work and reside in the Philippines

Candidate must be willing to render overtime as business requires ( weekends, US / PH holidays)

Candidate must be flexible to work on a night shift schedule supporting North America region

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