The successful candidate will be able to manage a large portfolio of projects via their project managers, these projects have compact timelines; teams that work on multiple projects concurrently; and are generally fixed price. The PS Practice Manager/Delivery Lead should have outstanding client facing skills and is flexible in working during the time zone of the customers in their assigned portfolio.
The ability to understand the unique needs of customers - especially ones that are in a high-growth mode in the Software Industry, is critical. These customers come from a wide array of industry verticals such as Services, General Business, Non-Profit, Manufacturing and Wholesale Distribution, Software, etc.
Detailed Responsibilities include:
·Achieve and Exceed PS Revenue and Profitability Objectives
oEnsure team billable utilization targets are met
oManage project portfolio to ensure quality, on-time and on-budget implementations using a mix of global resources
·Ensure High Customer Satisfaction and Referenceability
oResponsible for adhering to highest quality standards in project delivery
oManage executive-level customer relationships and provide team oversight through NetSuite implementation
oServe as Steering Committee member on strategic projects
oResponsible for project staffing and resource scheduling on a broad range of consulting engagements
·Increase Engagement and Capabilities of PS Resources
oHire, train and manage team of new and experience resources to fulfill Practice objectives
oProvide coaching and mentoring to assist in resources’ career development
oBuild team’s expertise and confidence in project delivery work
oHandle day-to-day administrative tasks such as: vacation scheduling, expense reports,Time reporting, etc
·Outstanding client-facing skills. History of building extraordinary relationships with clients and colleagues.
·Ability to handle a variety of different projects simultaneously; adapts quickly and easily – manages multiple deadlines and multiple competing priorities in a fast-paced, rapidly changing environment.
·Excellent communication and interpersonal skills, including experience successfully delivering presentations and managing meetings via web conferencing.
·Very strong organizational skills and attention to detail.
·Exceptional escalation management skills.
·Demonstrates thoughtfulness and excellent judgement when selecting methods and techniques for achieving project success.
·Outstanding client-facing skills. History of building extraordinary relationships with clients, colleagues and third-parties. Demonstrated ability to interact well at the “C” level.
·Independently organizes and performs work required with minimal guidance, direction and follow-up.
·Excellent teamwork skills. Works effectively as part of multiple, varied project teams and demonstrates genuine commitment to team success.
·Takes initiative and ownership. Proactive, results-oriented, with a can-do attitude in meeting critical deadlines.
·Strong client management skills and the ability to work with customers to develop and manage an implementation plan.
·Be passionately customer-focused; relentlessly pursue providing an excellent customer experience every time.
·Oversee ~ 100 concurrent projects using the defined NetSuite delivery methodology.
·Identify and effectively mitigate risks.
·Facilitate resolution of issues and roadblocks, escalate when appropriate.
·Work collaboratively with project delivery leads and project resources.
·Effectively manage scope, budget, timeline, resources, quality and customer satisfaction throughout the project.
·Forecast and deliver against committed hours for your project portfolio.
·Maintain up-to-date knowledge of and compliance with internal processes and procedures.
·Exceptional verbal and written communication is required.
·Comfortable interacting at the “C” level.
·Consulting and management experience in a SaaS environment is a plus.
·Implementation experience with ERP, CRM, and PSA applications, and a good understanding of integration, data, customization, and other ERP implementation related principles; experience with NetSuite, NetSuite OpenAir or competing solutions a plus.
The Practice Manager, Professional Services - Delivery is responsible for attaining quarterly Professional Services (PS) revenue targets, in the form of delivered billable hours. The successful candidate will excel at expanding NetSuite’s footprint with existing customers through upsell of services opportunities. They will manage a team of resources, as well as handle all resource planning and staffing for teams on a broad range of services engagements, maximizing billable utilization. Furthermore, the role will manage project portfolio and ensure that quality standards for delivery are exceeded. The Practice Manager, Professional Services - Delivery will serve as an escalation point for services engagements. As well as being a key resource for internal practice development efforts, will train and mentor new and experienced resources.
This manager-level position is responsible for a segment within a given practice focused on a specific industry, service line, technology center, specialty area or region. Responsible for managing the three main pillars of a practice: people management, portfolio/delivery management. Has profit and loss responsibility or financial/expense management of practice.
Accountable for operational/financial metrics and overall business results of practice. Responsible for maintaining practice direction, ensuring quality of consulting delivery, and maintaining customer referenceability. Ensures that operational policies are followed and that business objectives are achieved by focusing on best practices and process improvements. Develops plans to successfully implement operational policies and achieves business plan. Is accountable for managing and growing a revenue stream and customer base. Typically manages individual contributors.The Practice Manager will drive the delivery of NetSuite’s Professional Services engagements according to the agreed upon scope, time and budget – all while ensuring the highest degree of customer satisfaction. They are responsible for overseeing the management, tracking and communicating the progress of projects, and in ensuring the quality delivery of Oracle NetSuite’s ProfessionalServices.
8+ years of experience relevant to this position preferably with 4 years of consulting experience and 2 years of project management leadership experience. Undergraduate degree or equivalent experience. Can lead, engage, mobilize and motivate multiple teams to accomplish goals. Product, technology or industry expertise relevant to the practice focus.
Detailed Description and Job Requirements
An entry-level management position responsible for providing quality work products on customer engagements while managing a small team of consultants. Has a broad understanding of solutions, industry best practices, multiple business processes or technology designs within a product/technology family.
Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices. Demonstrates expertise to deliver functional and technical solutions on moderately complex customer engagements. May lead the solution design and implementation aspects of engagement(s) ensuring high quality, integrated software solutions within constraints of time and budget. Effectively consults with management of customer organizations. Participates in business development activities. Ensure that operational policies are followed and that business objectives are achieved by focusing on best practices and process improvements. Responsible for operational metrics and overall business results for area of responsibility. Provides coaching, guidance and feedback to develop skills of team members. Typically manages individual contributors. Demonstrates multiple business process expertise within one product family or technology solutions architect and design expertise for one technology product and understand cross stack impacts.
6-8 years of experience relevant to this position including 3-4 years consulting experience and 1 year of engagement/team leadership experience. Undergraduate degree or equivalent experience preferred. Product or technical expertise relevant to practice focus. Ability to communicate effectively. Ability to build rapport with team members and clients. Ability to travel as needed.