Customer Solutions Representative
Wells Fargo
Manila, Philippines
6d ago

About the Role

This HR CSR position is primarily responsible for answering incoming telephone calls from Wells Fargo team members in a call center environment.

The calls are related to questions or problems team members may have related to Wells Fargo benefit plans, payroll, policies, programs and on-line tools associated with human resources.

This CSR uses traditional and online human resource systems to document transactional work and educate team members on human resource related topics.

Responsibilities

  • Responsible for answering incoming telephone calls from Wells Fargo team members in a call center environment
  • Will provide support through calls regarding questions or problems team members may have related to Wells Fargo benefit plans, payroll, policies, programs and on-line tools associated with human resources
  • Will be using traditional and online human resource systems to document transactional work and educate team members on human resource related topics
  • Market Skills and Certifications

    Essential Qualifications :

  • Candidate must be a college graduate or has completed 2 years in college
  • Candidate must have at least 1 year of customer service experience in a contact center environment
  • Candidate must have excellent communication and customer service skills
  • Candidate must be amenable to work on a rotating shift / night shift
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