As a Project Maintenance Analyst , you will be responsible for supporting the consultants in the business in reviewing terms and conditions for standard contracts, setting up and updating of system project codes, and creation of customers.
This covers North America, EMEA, LATAM and APAC regions. These functions are important to downstream processes in ensuring consultants charge their time accordingly so that clients are accurately billed, and revenue is correctly recognized.
Performance Objectives : Excellence
Review project setup requests for valid terms and conditions, signatures and approvals
Setup indirect and special project code requests
Process project changes and updates requested by the business.
Perform peer reviews on all changes to ensure accuracy and completeness.
Perform assigned lead roles and ad hoc tasks
Generate and perform necessary corrections / actions on the following tasks on a weekly basis :
Agreements and Budgets Exception Report
Consolidation Exception Report
Intellectual Capital Task Validation Report
Project Classifications Violation Report
Task DFFs Different from Project Classifications
Transfer Price Schedule Exception Report
Terminated Key Member Report
Successfully handle most non-routine issues, asking help from Reviewers as needed and escalate to Supervisor issues that cannot be resolved
Ensure all work is performed in accordance with targets
Plan and organize work so that Service Level Agreement objectives are realized
Contribute ideas and actions towards the continuous improvement of processes within area of influence
Understand and apply Willis Towers Watson Contract to Cash processes, policies, procedures and internal control standards.
Interface with other GFS teams to ensure compliance with cross-team responsibilities
Make strong contributions to the productivity of the team.
Work effectively within the team dynamic
Recognize and communicate potential issues to Reviewers / Supervisor as appropriate; suggest viable solutions for improvement
Support and attend all coaching / mentoring sessions with Reviewers and Supervisor
The Requirements :
2+ years of experience working in Billing
Oracle (or other ERP platform) Project Accounting, Accounts Receivable experience
Experience in shared services / internal service delivery role desirable
Understanding of accounting processes
Skilled in customer service interactions / ability to communicate with professional image / customer-focused mindset through various channels (e.
g. phone, e-mail, etc.)
Being adaptable to learn new processes, concepts, and skills
Ability to interpret and analyze financial data
Good data entry skills
Ability to pay attention to detail
Ability to resolve exceptions and disputes
Ability to work well under pressure and meet deadlines
Demonstrate high degree of interpersonal, coaching facilitation and negotiating skills
Ability to work in a team as well as independently
Excellent verbal and written communication skills
Ability to be flexible with position duties and scope of work
Strong knowledge of MS Excel
Proficiency in MS Word, Access, and Powerpoint
Associates degree in Accounting, Finance or related field
Equal Employer Opportunity