Junior IT Support Specialist
Penbrothers
Makati, 1229 Metro Manila, Philippines
5d ago

Contract Type : FULL-TIME Preamble

FULL-TIME Preamble

We offer a great opportunity to further develop your experience within the IT sector. We are looking for someone who is enthusiastic and is able to learn new skills quickly, with a pro-active demeanour..

Responsibilities

AS OUR JUNIOR IT SUPPORT SPECIALIST, YOU WILL :

  • Provide onsite and remote technical end user support
  • Record, monitor, update and respond to support requests in a timely manner, owning each call to completion, or, by reassigning it to other areas of the department, as per the process
  • Support Windows 10 & Mac OS devices, connected to the corporate network
  • Support Microsoft 365 including Teams and Exchange
  • Maintain up-to-date records of hardware inventory and manage the device lifecycle - this will include manual handling, such as taking in deliveries, unboxing, asset tagging items and recording details in the asset register
  • Be responsible for support and maintenance of AV and video conferencing
  • Adapt in a technically complex and fast changing environment and respond calmly and rationally to changing priorities in a deadline-driven situation
  • Qualifications

    WE ARE LOOKING FOR SOMEONE WHO :

  • Has a Bachelor’s Degree in Computer Science, Information Technology or any related course
  • Has at least 6-12 months of experience in a similar role
  • Has knowledge in Windows 10 and Mac OS X support, troubleshooting and deployment
  • Has background working with a helpdesk system (experience in JIRA is an advantage) and a good understanding of the escalation process
  • Has experience working with Microsoft products, particularly Microsoft 365, Teams, OneDrive and SharePoint
  • Has background in the use of remote user support and remote access technologies
  • Has experience in printer support and configuration
  • Has basic ITIL and network knowledge
  • Is excellent in both oral and written English communication
  • Is curious, responsible and committed
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