Contract Type : FULL-TIME Preamble
FULL-TIME Preamble
We offer a great opportunity to further develop your experience within the IT sector. We are looking for someone who is enthusiastic and is able to learn new skills quickly, with a pro-active demeanour..
Responsibilities
AS OUR JUNIOR IT SUPPORT SPECIALIST, YOU WILL :
Provide onsite and remote technical end user support
Record, monitor, update and respond to support requests in a timely manner, owning each call to completion, or, by reassigning it to other areas of the department, as per the process
Support Windows 10 & Mac OS devices, connected to the corporate network
Support Microsoft 365 including Teams and Exchange
Maintain up-to-date records of hardware inventory and manage the device lifecycle - this will include manual handling, such as taking in deliveries, unboxing, asset tagging items and recording details in the asset register
Be responsible for support and maintenance of AV and video conferencing
Adapt in a technically complex and fast changing environment and respond calmly and rationally to changing priorities in a deadline-driven situation
Qualifications
WE ARE LOOKING FOR SOMEONE WHO :
Has a Bachelor’s Degree in Computer Science, Information Technology or any related course
Has at least 6-12 months of experience in a similar role
Has knowledge in Windows 10 and Mac OS X support, troubleshooting and deployment
Has background working with a helpdesk system (experience in JIRA is an advantage) and a good understanding of the escalation process
Has experience working with Microsoft products, particularly Microsoft 365, Teams, OneDrive and SharePoint
Has background in the use of remote user support and remote access technologies
Has experience in printer support and configuration
Has basic ITIL and network knowledge
Is excellent in both oral and written English communication
Is curious, responsible and committed 
