Job Description :
Sutherland is seeking a reliable and experienced person to join us as a Business Continuity Manager. We are a group of driven and hard-working individuals.
If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Managers in this role get to :
Protect the business : Develop and manage written Business Continuity and Disaster Recovery plans for all Sutherland global operations in accordance with DRII / ISO27001 / BCI standards.
Support the bottom line : Devise and implement cost-effective business resiliency strategies to ensure survivability of the organization in the event of catastrophic disruption (enterprise, region, site, and BOP levels).
conduct vulnerability assessments as required.
work as the primary POC for our Proposal Lab, including managing RFP response strategies.
Define our standards : Create, document, implement and train on our processes for effective Incident Management.
Our most successful candidates will have :
Availability 24 hours / day, 365 days / year
Willingness and able to travel to any of Sutherland's locations across 20 countries to plan, execute, document and communicate all major change management events for enterprise systems
The global expertise to develop mitigation strategies per individual client, in any of Sutherland's 20 countries
The strong and effective communication skills necessary to coordinate the communications process during service events (up to and including at the global level)
Excellent problem-solving and logical analysis skills, to support TCO in documenting outage events from detection to root cause analysis
Experience in project management
Experience and skilled in working with cross-functional teams, including IT, leaders, clients and vendors
Business-focused and results-driven in facilitating a global standard aligned with our strategic business goals and the requirements of our global client base