Associate II, Customer Support-PHL
Ingram Micro
Taguig City, Philippines
4d ago

Position Summary :

  • Takes initial customer calls and answers general questions regarding company products and services.
  • Refers callers to appropriate resources including inbound sales, billing, technical support, etc. Follows-up to customer inquiries regarding orders, shipment tracing, returned goods, etc.
  • May determine caller eligibility for technical support and transfers calls to technical support queues.
  • Other responsibilities include data entry, use of internal databases to answer customer questions and writing internal / external non-technical documentation.
  • Documents customer concerns and forwards complaint trends to appropriate departments.
  • What you bring to the role :

  • Established and productive individual contributor.
  • Works under moderate supervision.
  • Problems faced are typically routine, but may at times require interpretation or deviation from standard procedures.
  • Makes minor adjustments to working methods.
  • Communicates information that requires explanation or interpretation.
  • Provides administrative or technical support at an intermediate level.
  • Still gaining or have attained full proficiency in their specific area of discipline.
  • Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
  • Works under moderate supervision.
  • May seek the advice of senior personnel in the functional area.
  • Normally follows established procedures on routine work, requires instructions only on new assignments.
  • This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties.
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