JOB DESCRIPTIONS : 1.
Assist in creating ways for delivering excellent customer service on email and social media channel 2.
Collaborate with the team to develop efficient methods for handling issues with larger revenue customers 3.
Monitor customer satisfaction levels and develop methods for increasing them 4.
Update the company database by inputting information from each call and keeping every customer field current 5.
Performing a spot and thorough refund verification for customers 6.
Handling level 1 complaints from customers. QUALIFICATIONS : 1.
Bachelor's Degree, Diploma, Post Graduate Degree, or Professional Degree in any field. 2.
Required language(s) : English, Tagalog. 3.
At least 6 months of working experience in the related field (i.e.
Customer Service) is required for this position.
Fresh graduates are encouraged to apply. 4.
Able to think and act independently with minimal supervision, prioritize and multitask, escalate urgent issues with recommended resolutions when necessary and adapt to changes. Salary : PhP20,000