Senior Virtualization Engineer
Pcm Bpo LLC
Metro Manila / NCR, PH
4d ago
source : Monster

​Job Responsibilities :

  • Assists all levels of the Operations team with escalated issues and day to day operations.
  • General system troubleshooting. Utilized all available internal and vendor resources to identify and resolve issues within customer service level agreement and expectations.
  • Track progress and resolutions of incidents in ticketing system with accuracy and well documented notes
  • Communicate effectively with internal and external customers.
  • Knowledge management; create and / or update internal documentation.
  • Performs break / fix troubleshooting, server / software updates and feature enhancements to Windows, Linux and UNIX servers, General IT infrastructure.
  • Implements change tickets related to virtual infrastructure for customers and internal infrastructure.
  • Provide system performance and tuning as well as root cause determination in the event of failures.
  • Responds and solves customer issues utilizing technology tools, procedures, and training through awareness of service offerings and Service Level Agreements (SLAs).
  • Provide training to other members of the Operations team.
  • Provide recommendations to optimize the virtual infrastructure environment.
  • Develop and maintain scripts to manage and build VMware infrastructure. (PowerCLI a plus.
  • Applies technical knowledge of networks, operating systems and SAN Storage to support and upgrade the various VMware environments.
  • Defines, monitors, and troubleshoots system performance within the VMware environment (vROPS, Nimsoft, Evanios).
  • Maintains awareness of VMware software patches and their impact on the environment.
  • Assist with projects and overall health checks.
  • Strong familiarity with ITIL Service Model preferred.
  • Requirements :

  • 7+ years of experience in virtualization platforms such as Vmware, Azure.
  • Build, design, implement and end user computer for Cisco UCS, ESX environments, and various hardware technologies in virtualization
  • Must have an experience in Cisco UCS, Dell EMC, Nutanix(preferred but not required),
  • Strong understanding of storage.
  • Strong skills in Vmware, Vsphere, Azure.
  • VCP or any related certification is a must.
  • Willing to work in Mandaluyong
  • Apply
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