Testing Activation and Escalation
Accenture
Cebu, Philippines
6d ago

SR. TEAM LEADS

  • Manages day-to-day operations and is responsible in monitoring, tracking and reporting offshore team’s performance versus agreed SLA to client and engagement leads
  • Manages client expectations and understanding of the contractual and commercial requirements for their area of responsibility
  • Provides and implements business-focused solutions in fulfillment of contractual obligations READ MORE OF THE JOB DESCRIPTION
  • Qualifications

  • Graduate of any Bachelor’s degree
  • Undergraduates with the required relevant work experience are welcome to apply
  • At least 3 years supervisory experience in the BPO industry
  • Preferably with knowledge of IP routing protocols, Ethernet, ATM, DSL technology, CISCO or networking
  • Strong analytical, organizational and leadership skills
  • Good English communication skills
  • Willing work on a shifting schedule and on holidays as needed
  • Equal Employment Opportunity Statement

    All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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