Answer all incoming calls from Qantas Business Units
Ensure that requests are addressed in an expeditious manner
Analyse caller's needs and implement the best strategy to respond, in accordance with Qantas guidelines, work order priority, escalation procedures and limits of Authority, in order to ensure superior customer satisfaction.
Resolve and co-ordinates the resolution of customer issues
Measure costs against established service provider guidelines.
Verify and track work orders to completion.
Approve invoices, arrange payment, interface with AP department and manage vendor payment queries
Convey their commitment to customer satisfaction over the telephone
Take ownership for the ultimate resolution of the customer's problem
System process and work flow management
Subcontractor Management and Negotiations.
Information Systems Applications
Ability to capture information in system whilst continuing conversation with client
JLL Privacy Statement
When you visit JLL websites, JLL may collect information related to those visits, without you actively sending that information.
This information may include, for example, the internet browser you are using, your access device’s operating system, the language in which that system presents information to you, your IP (Internet Protocol) address, the web search that took you to the JLL website, the web pages and advertisements displayed to you, and the links you click on.
For additional details please see JLL's Global Privacy Statement or our career site pages for each country.
For employees in the United States, please view our Equal Opportunity and Information Security disclaimers here.