Customer Service Coordinator Moen
Jones Lang LaSalle
Taguig, Philippines
29d ago
  • Answer all incoming calls from Qantas Business Units
  • Ensure that requests are addressed in an expeditious manner
  • Analyse caller's needs and implement the best strategy to respond, in accordance with Qantas guidelines, work order priority, escalation procedures and limits of Authority, in order to ensure superior customer satisfaction.
  • Resolve and co-ordinates the resolution of customer issues
  • Measure costs against established service provider guidelines.
  • Verify and track work orders to completion.
  • Approve invoices, arrange payment, interface with AP department and manage vendor payment queries
  • Convey their commitment to customer satisfaction over the telephone
  • Take ownership for the ultimate resolution of the customer's problem
  • Contract Documentation.
  • System process and work flow management
  • Subcontractor Management and Negotiations.
  • Information Systems Applications
  • Ability to capture information in system whilst continuing conversation with client
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