Customer Service Coordinator
AS White Global
1d ago

The Opportunity

Our partner who is a leading medical device supplier in Australia and New Zealand is looking for a Customer Service Coordinator who will be part of their Philippine team.

As a Customer Service Coordinator, you will be responsible for order management and email support for all business partners.

Directly reporting to Manila Team Leader, this role will also work with teams across Asia and stakeholders in Australia.

Key Responsibilities

  • Handling a high volume of inquiries, action all inbound emails and faxes using CRM while striving for Service Excellence experience of customers
  • Accurate and timely processing of customer orders using SAP CRM, processing of EDI orders from external customers and maintain customer interaction records in CRM
  • Liaise with customers regarding back-order status and pricing discrepancies;
  • Liaising with sales teams, logistics department, and warehouses to provide relevant information for fulfillment of customer orders / inquiries
  • Investigate customer inquiries and respond to customer requests; investigate customer account disputes and arrange credits, where necessary.
  • Complete ad hoc reporting; Assist other Customer Service team members with their workload, as required.
  • Skills, Experience & Qualifications

  • Graduate of any Bachelor’s degree
  • Demonstrated experience as a customer service representative in BPO setup preferably for an email campaign.
  • Exceptional written and verbal English communication skills
  • Excellent problem-solving skills and can troubleshoot issues for customers
  • Professional and can confidently speak with stakeholders
  • Exceptional time management skills
  • Can work efficiently even in minimal supervision
  • Other Desirable Skills

  • Knowledge of SAP is desired
  • ASW Offers

  • A diverse, inclusive, and supportive company culture
  • Competitive remuneration
  • Opportunity to collaborate and work with global clients and stakeholders
  • Medical benefits
  • Great Paid Leave entitlements
  • Team outings, travel opportunities, company parties / events, and other exciting activities
  • Exposure to an international environment, working with people across Malaysia, Vietnam, the Philippines, and Australia
  • Industry and role-related training
  • Ongoing career opportunities
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