Analytics and Trading Solutions - Execution Management Systems
Portware, an industry-leading EMS provider, and is part of the FactSet Trading solution.
Primary Purpose : To ensure timely and high-quality responsiveness on Portware's front-line (Level 1) support desk.
Associate Team Leader is responsible for providing world class service and support to our clients. Focus on production support for all Portware products and monitor our hosted infrastructure;
to perform routine system maintenance and handle internal & client implementation projects. As a team leader the candidate is also expected to provide mentor-
ship, guidance to team members to foster teamwork, collaboration, drive innovation and automation to improve efficiency to meet team and company goals.
Role / Department Description :
40% Active monitoring towards team mailboxes for client issues / emails, support phone hotline, and infrastructure management console
40% Provide reactive level I and II technology support to the FactSet Trading Solutions (EMS) users
20% Team Management and provide guidance to the team, work out holiday coverage / rotation and shift schedules.
Required Skills : OMS / EMS Experience
OMS / EMS Experience
Hands-on experience with FIX protocol
Basic Networking related knowledge
Networking, computer engineering, and application troubleshooting
Business-level written and verbal English communication skills I need to communicate in order to find resolutions to issues and in order to resolve issues
Strong analytical and problem solving skills
Excellent time and task management abilities
Excellent communication skills in English read, write, listen and speak
Excellent problem solving, planning, organizational skills
What makes it interesting?
Exposure to a broad range of cutting-edge technologies like FIX Protocol, OMS / EMS, JAVA, Oracle DB, Various server OS Platforms (Windows, Linux, Solaris etc), Scripting (shell, batch, powershell etc), VWware, Citrix, Networking skills
Ability to make a meaningful contribution to a tight-knit team
Freedom to come up with creative solutions to real-world problems and drive efficiencies internally and with our clients
Direct working relationships with the some of the most influential buyside institutions on the planet.
Working alongside individuals who are true leaders in the field.