Associate Team Leader
FactSet
Manila, PHL
18h ago

Analytics and Trading Solutions - Execution Management Systems

Portware, an industry-leading EMS provider, and is part of the FactSet Trading solution.

Primary Purpose : To ensure timely and high-quality responsiveness on Portware's front-line (Level 1) support desk.

  • Associate Team Leader is responsible for providing world class service and support to our clients. Focus on production support for all Portware products and monitor our hosted infrastructure;
  • to perform routine system maintenance and handle internal & client implementation projects. As a team leader the candidate is also expected to provide mentor-

    ship, guidance to team members to foster teamwork, collaboration, drive innovation and automation to improve efficiency to meet team and company goals.

    Role / Department Description :

    Responsibilities :

  • 40% Active monitoring towards team mailboxes for client issues / emails, support phone hotline, and infrastructure management console
  • 40% Provide reactive level I and II technology support to the FactSet Trading Solutions (EMS) users
  • 20% Team Management and provide guidance to the team, work out holiday coverage / rotation and shift schedules.
  • Required Skills : OMS / EMS Experience

    OMS / EMS Experience

    Hands-on experience with FIX protocol

    Basic Networking related knowledge

    Networking, computer engineering, and application troubleshooting

  • Business-level written and verbal English communication skills I need to communicate in order to find resolutions to issues and in order to resolve issues
  • Strong analytical and problem solving skills
  • Excellent time and task management abilities
  • Excellent communication skills in English read, write, listen and speak
  • Excellent problem solving, planning, organizational skills
  • What makes it interesting?

  • Exposure to a broad range of cutting-edge technologies like FIX Protocol, OMS / EMS, JAVA, Oracle DB, Various server OS Platforms (Windows, Linux, Solaris etc), Scripting (shell, batch, powershell etc), VWware, Citrix, Networking skills
  • Ability to make a meaningful contribution to a tight-knit team
  • Freedom to come up with creative solutions to real-world problems and drive efficiencies internally and with our clients
  • Direct working relationships with the some of the most influential buyside institutions on the planet.
  • Working alongside individuals who are true leaders in the field.
  • Apply
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