Help us shape the future. Elevate is changing the way legal support services are delivered and we are looking for creative, innovative people who can help.
If you are a client-focused professional who wants your creative and innovative ideas to make a difference, then Elevate is the right place for your career progression.
Elevate is recruiting a Director of Operations who would serve as a geography head managing services, people, and customers.
This role reports to the COO and is responsible for Manila delivery center, local and global policy implementation, accountability of local service delivery, mentoring and coaching of local managers, and influencing corporate culture in an important delivery center.
You Might be the Right Person If...
Are passionate about delivering the highest levels of customer service
Excel at working in a fast-paced, dynamic environment and managing competing priorities
Engender a culture of professionalism, teamwork and accountability
Have a solid understanding of the legal industry and providing services to law firms and / or corporate legal departments
Are an effective leader with proven results
Are interested in joining a growing company and the potential for a long-term career path
Possess an entrepreneurial spirit and want to be part of something new and exciting
Specifically You Will...
Manage 24 x 7 delivery center of Manila operations
Manage budget, staff calendar and facilities to support service delivery and operation goals, including physical site and facility management, vendor management, deliveries, mail and supplies, and office management and reception, IT liaison
Serve as the main point of contact for Associates and Customer representative(s) and participate in governance model of local delivery teams
Create, document and enforce rules and procedures for auditing, procurement, financial and forecasting reporting, compliance and HR related to facility and management best practices
Oversee local managers and serve as the point of escalation for issue resolution and queries
Actively mentor the assigned team to achieve set performance targets
Coordinate and review financial information to prioritize and direct staffing, resource allocation, and objectives
Develop and foster morale and company culture and provide event coordination
MS Office *Expert* (Word, Excel, PowerPoint, Outlook)
Document Management Systems (e.g. Filesite, iManage, etc.)
Remote Access Environments (e.g. Citrix)
Workflow Management Tools
Minimum 12 years of experience delivering services to a professional customer base with at least 5 years in a leadership role at a legal services organization
Proven experience leading operations within a global organization
Experience leading operations in a growing and changing organization with both in office and virtual employees and contractors
Masters's degree in any disciplin
PMP certified, desirable but not mandatory
Elevate is the law company. We provide consulting, technology and services to law departments and law firms. Our global team of lawyers, engineers, consultants and business experts improve efficiency, quality and outcomes for customers worldwide.
Elevate’s achievements and distinctions include :
Ranked on the Inc. 5000 list of Fastest-Growing Private Companies two years in a row.
Ranked as a top Global Services Provider by Chambers & Partners three years in a row.
Lead Partner of the FT Innovative Lawyers Awards.
At Elevate we live our core values :
We Deliver. We are careful about the commitments we make to our customers and each other. We do what we say we will.
We Innovate. We celebrate creativity. We challenge the status quo and continuously ask ourselves, and each other how can we improve.
We Care. We listen to our customers’ needs and help them solve their business problems. Our work is a positive influence on our personal lives and the lives of our families.