Technology Services Supervisor
SunGard
Pasig City, PH
45d ago

Position Responsibilities Requirements :

  • Responsible for Shift Management including but not limited to : oEnsuring that KPI s are met in terms of contract adherence for services delivered to customersoContinuously driving Service Desk Analysts to deliver incident resolutions and fulfilment of service requestsoCommunicating and updates Operations Manager with the team's status on a daily basisoGenerating required daily performance reportsoMonitoring of CMS and Schedule AdherenceoTimely, complete and accurate shift turn over reporting·Act as a Point of Contact for Onshore Team and High Priority Incident Management Team for Service Desk·Responsible for quality audit, coaching and evaluating team member's performance based on the agreed KPIs·Recommends and implements necessary disciplinary action plans including tracking of CAF documentations·Manage administrative tasks relating to team members’ SmartPay adherence and regularization, company and state provided benefits and work related logistical needs ·Responsible for the overall cohesiveness of the team and should be ready to resolve conflicts within the team·Should be familiar with the research and information resources and knowledge bases at hand ·Should be ready to research answers to questions using a variety of manuals and resources, and to work with other IT Support organizations in answering any customer's question(s)·Review, analyze and make recommendations to improve the processes related to the services that we provide·Conduct training for existing and new team members
  • FIS™ is the world's largest global provider dedicated to financial technology solutions. FIS empowers the financial world with software, services, consulting and outsourcing solutions focused on retail and institutional banking, payments, asset and wealth management, risk and compliance, trade enablement, transaction processing and record-

    keeping. FIS’ more than 53,000 worldwide employees are passionate about moving our clients’ business forward. Headquartered in Jacksonville, Florida, FIS serves more than 20,000 clients in over 130 countries, and our technology powers billions of transactions annually that move over $9 trillion around the globe.

    FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index.

    FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients.

    For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice.

    FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.

    The EEO is the Law poster is available here and here

    For positions located in the US, the conditions below apply. If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check) ADA Disclaimer : In developing this job description care was taken to include all competencies needed to successfully perform in this position.

    However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation.

    All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

    As part of the selection process this role may require an assessment to determine suitability

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