Digital Channel Manager
Manulife
PH-Makati
8d ago

Description

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

General Accountability : In order to accelerate our capacity for change and explore new ideas, we are seeking for individuals who focus on delivering new, valuable services and products to our customers and internal business stakeholders.

This role will be focused on supporting the Innovation Team through design driven innovations. As we aim to re-design the processes, experience and products for a better customer journey, the role holder will be responsible for designing, developing and implementing new innovations.

As a member of the Innovation Team, you should be obsessed with thinking big, design thinking, and developing new ideas from the view of the consumer. Job Description

  • Manage Manulife’s presence in the digital spaceServe as webmaster for the Manulife Philippines website, as well as affiliate websitesEnsure that all web properties adhere to Manulife’s established branding & design standardsEstablish operational processes (in partnership with Operations support teams) to ensure proper channel management and oversightIdentify and pursue opportunities to optimize site performance and maximize visitor engagementManage workflow of website updates and improvements and ensure timely and accurate implementation of suchEnsure proper tracking and measurement are in place to evaluate channel performance and impact
  • Manage electronic communication channelsManage workflow of electronic communications, including email and SMS, and ensure timely and accurate implementation of suchDefine and enforce a contact policy that shall guide the frequency and quantity of communications each customer can receive through each communication channel.
  • In partnership with Technology support teams, ensure that electronic touchpoints are tracked.Ensure that all web properties adhere to Manulife’s established branding & communication standardsEstablish operational processes (in partnership with Branding and Operations support teams) to ensure proper channel management and oversightIdentify and pursue opportunities to optimize site performance and maximize response ratesEnsure proper tracking and measurement are in place to evaluate channel performance and impact

  • Participate in initiatives aimed at improving Manulife’s customer experience in the digital space.
  • Manage allocated budget for digital channels. Ensure spend falls within plan.
  • Qualifications :

  • Must be a degree holder of any 4-year business, computer science or communication technology - related course
  • Knowledgeable in MS Office Application (Word, Excel, PowerPoint)
  • Knowledgeable in Web design & development (programming skills a plus)
  • At least 3 years of experience in management of communication technology (eg, website, push communication platforms), web design / programming, digital marketing or related function
  • Highly analytical, creative and organized
  • Good project management skills; able to deliver multiple requirements on time
  • Flexible, results oriented and able to work in a fast-paced environment
  • Very good oral, written communication and interpersonal skills
  • Ability to interact with and influence people at all levels of the organization
  • About Manulife Manulife Financial Corporation is a leading international financial services group that helps people achieve their dreams and aspirations by putting customers' needs first and providing the right advice and solutions.

    We operate as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.

    At the end of 2016, we had approximately 35,000 employees, 70,000 agents, and thousands of distribution partners, serving more than 22 million customers.

    At the end of 2016, we had $977 billion (US$728 billion) in assets under management and administration, and in the previous 12 months we made almost $26 billion in payments to our customers.

    Our principal operations are in Asia, Canada and the United States where we have served customers for more than 100 years.

    With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

    Manulife is committed to supporting a culture of diversity and accessibility across the organization. It is our priority to remove barriers to provide equal access to employment.

    A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request an accommodation.

    Information received regarding the accommodation needs of applicants will be addressed confidentially.

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