Customer Service Representative I
4d ago

Company OverView : Regal is a leading manufacturer of electric motors and controls, power generation products and power transmission products serving customers throughout the world.

We create a better tomorrow by developing and responsibly producing energy-efficient products and systems.We recognize that hiring and developing talent is a key element in our continued growth.

We are looking for people with high energy, ambition and commitment to performance excellence. If you are looking for a business environment where people treat each other with mutual respect and dignity and each employee can make a difference and grow with organization, Regal is the company for you.

Join us to help the world run more efficiently! Regal is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex / gender, sexual orientation, gender identity, age, ancestry, national origin, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law.

Regal is committed to a diverse and inclusive workforce.


Position Summary : Provide basic customer service and promote sales growth through specific inside sales activities, account management and value-added services for the geographical location for which CSR is assigned.

May have limited authority to offer discounts to resolve inquiries regarding damaged, late or incorrect shipments of company products.

Uses computer software to check order information, determine availability of products and provide a quote. Refers unusual or complex problems to CSR II, SME or Supervisor for resolution. Major Responsibilities :

  • Processes all customer orders though phone, fax, email and chat.
  • Provides price and availability information to standard items.
  • Processes requests for special items (MTO), modified products, reworks, retrofits, fallouts in a timely manner.
  • Product Information Support : Offers alternative / suggestive selling and product interchanges and provides basic catalog information to other CSR’s, and customers.
  • Process all requests for order maintenance on cancellations, delays, accelerations, quantity changes and return goods authorization after analysis of customer situation.
  • Manage, review, and maintenance assigned accounts on a regular basis to ensure proper release and shipment based on specific customer instruction;
  • also performs as back-up to other CSRs.

  • Works with team on e-commerce order review to ensure accuracy of deliveries and capture special shipping instructions.
  • Coordinates with escalation points on expedites, technical assistance, pricing information, e-business, product samples, account set-up and sales.
  • Coordinate the order’s release, invoice by date, picking, billing and shipping of orders with credit and collections team, distribution and logistics team for standard, reworked or modified products in conjunction with the customer’s requested date, distribution workload and availability of goods.
  • Participate in sales-driven projects and team initiatives. (telesales, account management program, etc)
  • Protect Regal accountability by ensuring distributors, orders and shipments are trade-compliant based on ITC guidelines.
  • Maintains and updates all records of customer profile information at Oracle CRM or other central repository.
  • Provide value-added services to customers and sales team.
  • Performs initiatives on team needs to help improve oneself and the team.
  • Other tasks as assigned by supervisor.
  • Qualifications

    Required Education / Experience / Skills :

  • 4 Year College Degree
  • Technical degree / background, optional
  • Customer Service Experience (optional)
  • PC skills : PowerPoint, Word, Excel, Access, E-mail / Outlook, Internet / Intranet for business functions
  • Above average spoken and written communication skills
  • Ability to handle varying workloadsTravel : Not RequiredLanguage : English
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