Director of IT Systems Engineering
TaskUs
Quezon City, Philippines
11h ago

Description

Overview Think of yourself as a leader that builds, enhances, and maintains on-premise and cloud-based infrastructure solutions and architecture through established standards, best practices, and the appropriate staffing and management of technical resources.

Imagine yourself going to work with one thing on your mind : that you will provide technology vision and leadership which aligns with the organization’s current and future goals, establish and maintain systems standards, plan and coordinate the processes required for the design and provisioning of infrastructure and systems necessary for the business and IT teams.

Key Responsibilities

  • You will apply proven communication and problem-solving skills to guide and assist the organization on issues related to the design, development, and deployment for all infrastructure systems.
  • You will develop and document infrastructure design policies, procedures, standards, guidelines.
  • You will monitor lifecycle management strategy and processes.
  • You will build and manage a team of highly skilled network infrastructure and systems architecture resources.
  • You will develop and maintain effective working relationships with the business, vendors and stakeholders to deliver, maintain and operate enterprise-wide solutions for current and long-term business needs.
  • You will evaluate emerging infrastructure technologies and provide strategic direction related to emerging technologies.
  • You will serve as an active member of the Enterprise Architecture Team and participate in Executive Project Review Board meetings, as necessary.
  • You will liaise with other IT departments and other teams to assist with platform direction, data processing / retention and overall vision.
  • You will create and maintain a work environment that promotes client service, teamwork, performance feedback, individual recognition, mutual respect, and employee satisfaction ensuring quality hiring, training, and succession planning processes that encompass the company’s diversity commitment.
  • You will ensure proper communication and collaboration across various functional areas and departments regarding matters such as quality assurance, requirements definitions and project management activities.
  • You will manage infrastructure CAPEX and expense budgets.

  • You will establish proactive design and operational measures to reduce production downtime incidents. You will integrate security standards and processes into solution designs to meet and sustain compliance with TaskUs security practices.
  • You will provide technical evaluation and consulting support for enterprise projects. You will maintain documentation of infrastructure and systems design and their corresponding contracts / agreements / lifecycle.
  • You will cultivate and disseminate knowledge of infrastructure best practices; ensure process and infrastructure documentation is relevant, current and leveraged.
  • You will work closely with the Operations, Sales and Client Services to ensure the execution of plans corresponds with expectations and govern deployment compliance with standards.

  • You will also perform all other job-related duties as assigned.
  • Qualifications

  • Bachelor’s degree in Computer Science or a related field or equivalent work experience
  • 10+ years of overall relevant IT experience with at least 7 years of experience in full infrastructure life cycle and considerable experience in delivering infrastructure and architecture services in a production environment.
  • Previous experience of technical leadership, with a track record of increasing responsibilities is needed. Previous experience with implementation of structured design and architecture processes in a corporate environment is also needed.
  • We need someone with project management skills including : project planning; structure; detail-oriented; discipline; project execution and follow-through.
  • Someone with excellent customer service skills.
  • Someone who is able to lead and mentor a team. Someone who has interpersonal skills to deal effectively with all business contacts.
  • Someone who is able to accommodate different hours to work with teams from across the globe.
  • About Us We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose.

    From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners’ interests and supporting their long term success through innovation and technology -powered by ridiculously smart people.

    TaskUs partners with the world’s most innovative and disruptive brands to protect what matters most and to thrive in an ever-changing world.

    TaskUs currently has over 23,000 employees around the world with offices across the United States, the Philippines, India, Taiwan, Mexico, Greece, and Ireland.

    TaskUs is an equal opportunity employer.

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