Job Description :
1. Responsible for 24 / 7 operations of AWS and RackSpace Infrastructure that includes monitoring and maintenance of all servers and firewalls.
2. Initiate functional testing for critical services as part of monitoring.
3. Ensure that service incidents should be acknowledged, resolved or escalated according to Service Level Agreement (SLA).
Perform follow-ups until resolution.
4. Support monthly back up and clean up of logs.
5. Prepare and generate reports and statistics for live services upon request.
6. Ensures that daily reports and stats (email, webtool, SMS, etc.) are working perfectly.
7. Any other work-related tasks assigned.