Call Center Agents With GDS Experience | Cebu Site
Neksjob Philippines
Cebu City, PH
6d ago
source : Bossjob
  • Support customers via voice, email and chat to ensure they have the best possible pre- and post-booking service
  • Engage with customers and provide answers and recommendations that lead to confirmed air bookings and post-booking purchases, specifically process voids, refunds with waivers, exchanges, and schedule changes
  • Help users navigate the travel portal, troubleshoot bugs, and provide guidance on new features
  • Ensure industry standards and regulatory requirements for information security and data protection are met
  • Demonstrate duty of care attitude by providing an exceptional level of customer service to all - users who contact us
  • Maintain a positive and professional demeanor while listening and responding to all customer inquiries
  • With 1year GDS Booking System Experience Required (BPO or Non-BPO)
  • Senior High School graduate
  • A high level of understanding, patience, and empathy to navigate difficult customer conversations with professionalism under pressure
  • Commitment to continuous growth and learning. You understand that every challenge is an opportunity, and you get excited about learning new things.
  • Enjoy up to 26k pay plus allowances, incentives, HMO, and more!

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