Business Procedure Writer 2
Wells Fargo
Manila Philippines
8d ago

About Wells Fargo

Wells Fargo & Company (NYSE : WFC) is a diversified, community-based financial services company with $2.0 trillion in assets.

Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 8,500 locations, 13,000 ATMs, the internet (wellsfargo.

com) and mobile banking, and has offices in 42 countries and territories to support customers who conduct business in the global economy.

With approximately 273,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No.

25 on Fortune’s 2017 rankings of America’s largest corporations. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially.

News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.

About Enterprise Global Services

Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Operations, Risk Services and Knowledge Services.

EGS operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about EGS at our International Careers website.

Department Overview

The Business Services team across locations provides processing and voice support and to enable a follow-the-sun delivery model for Wells Fargo that would help us service our customers faster.

Business Services teams perform bank operation processes across divisions of WF Home Lending, Wholesale Ops, Wealth & Investment Management (WIM), PVSI & Community banking.

About the Role

Partners with LOB subject matter experts to understand business needs as it relates to procedures. Drafts and / or updates moderate to highly complex business procedures.

Ensures procedures are compliant with Wells Fargo branding. Responsible for obtaining appropriate approvals from management and governance teams (ORM, RECOR, Legal) and may include facilitating certification process.

Reviews changes to business operations for potential impact to other operations / procedures. Follows established guidelines for organization and design of work.

Reviews regulatory changes or partners with regulatory change agents to proactively identify required updates. May maintain document library / manual / repository.

May update tables in appropriate systems and / or create basic process maps. May participate in establishing documentation guidelines.

May participate in procedure audits. Manages procedure timeline and pipeline. Provides guidance to less experienced procedure writers.


Author / content owner support

Edit Retail content in compliance with WF Style Guides and internal processes to prepare content for publishing

Support of Retail content maintenance models (assist content owners / authors by managing the system aspects of updates)

Validate content ready for publishing / has been approved

Partner with content owners to support compliance in preparing content for certification cycles

Establish strong partnerships with authors to influence decisions affecting grammar / edits

Create and provide monthly report of author-initiated topics added, removed, or changed

Migration support :

Assist in gathering content inventory and conducting content analysis

Complete QA checks on content

Manually enter approved content into Component Content Management Platform (CCMP) using prescribed models

Complete various tasks associated with progressing content through established workflows until it is approved and ready for publishing (Ie / applying metadata, building publications, reviews and QA checks)

Create and provide monthly report of author-initiated topics added, removed, or changed

Support and / or collect data for reporting

Business Acceptance testing

Market Skills and Certifications

Bachelor’s degree in Journalism, English, Communications, or any related field.

At least 5 years of relevant experience in technical writing, editing, proofreading, formatting, etc.

Must be able to adapt to assignments quickly. Ability to manage multiple tasks under pressure. Ability to manage time and meet or exceed all deadlines.

Available to flex schedule periodically per business requirements.

Working knowledge of MS Excel, MS Word; Microsoft Access is preferred.

Quality Assurance, Quality Control and / or Testing Experience. Eye for detail and comprehension skills. Previous Analytical experience.

Demonstrated strength in English, both verbal and written communications.

Experience with XML is preferred. Experience with Content Management systems.

Interpersonal Skills : Demonstrate strong negotiation, communication & presentation skills.

Amenable to work on the night shift.


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