The primary function of the IRD Order Taker is topossess a passion to anticipate and meet and exceed our guest’s needs and will also possess an insatiable desire to attain the highest levels of quality and cleanliness in all areas of the Food and Beverage Operations.
The Order Taker must be engaged and provide prompt, courteous and efficient food and beverage service in a luxury 5-stars brand inspired hotel environment where attention to detail is key.
Sales & Marketing Team
Conference Services & Catering Team
Marketing Communications Team
1st primary responsibilities : Engage in the daily operations of Outlet Services
Report to manager 5 minutes prior to schedule shift fully groomed according to Raffles Standards with all personal service supplies on hand.
Read communication board / log book.
Participate in departmental meetings and shift line-ups.
Know your shifts and station assignments.
Know the ingredients, preparation, and proper presentation of all menu items and specials and ensure that every product delivered to the guest adheres to the highest quality possible.
Demonstrate Fairmont’s Service plus Standards in all interactions.
Demonstrate an attitude of friendly hospitality in every aspect of service.
Remain observant and responds to each guest at all times.
Provide prompt, courteous and efficient food and beverage service.
Maintain cleanliness and condition of the work areas and equipment.
Perform all assigned side works regularly, promptly, and correctly.
Effectively handle customer concerns.
Implement standards / procedures of service for guests consistently as per attached sequence of events.
Make appropriate suggestion of food and beverages; employ suggestive selling and up selling techniques.
Receive and service beverage orders promptly according to standards.
Take guests' order promptly according to standards.
Time food orders correctly to ensure they come up at the proper time.
Ensure table maintenance is up to Fairmont Standards during the entire dining experience as per attached sequence of events.
Ensure your workstation is clean, neat and in order.
Bring all dishes back to the stewarding area.
Anticipate uniform needs for next scheduled shift.
Ensure adherence to Fairmont’s Code of Ethics Ensure all situations are handled with our values in mind Respect, Integrity, Teamwork and Empowerment.
Follow Occupational Health & Safety regulations.
Report suspicious people and behavior to Security.
Report any problems to manager on duty.
Follow Hotel’s telephone etiquette standards.
Assist as needed to maintain standards of appearance, sanitation and service in all areas of the restaurant.
Comply promptly with all special request of management
Communicate pleasantly and courteously with guests, management and co-workers.
Know layout of banquet / hotel and location of all equipment and supplies.
Main Complexity / Critical issues in the Job
Efficiency of quality customer service to all our guests.
Management of the guest service experience / personalization.
Management of guest complaints.
Knowledge and Experience
University / Collegedegree in a related discipline preferred
Presentable,well groomed with leadership quality.
Neatand pleasant appearance
Ingood health condition
Stronginterpersonal and problem solving abilities
Highlyresponsible & reliable
Abilityto work well under pressure and independently in a fast paced environment
Abilityto work cohesively as part of a team
Abilityto focus attention on guest needs, remaining calm and courteous at all times
Mustbe able to handle a multitude of tasks in an intense, ever-changing environmentwhile remaining calm and collective
Mustbe flexible in terms of working hours
Highlydetail oriented with excellent communication and organizational skills.
Creative,self-motivated and energetic team-player.
Ableto smile and perform under pressure.
Excellentorganizational skills required.
Passionfor food and beverage.