Team Leader ( Bilingual Spanish )
Wells Fargo
Manila, Metro Manila, Philippines
7h ago

About Wells Fargo

Wells Fargo & Company (NYSE : WFC) is a leading global financial services company headquartered in San Francisco (United States).

Wells Fargo has offices in over 20 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients.

We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace.

Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience.

We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo.

It all begins with outstanding talent. It all begins with you.

Market Job Description

About Enterprise Global Services

Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Business Services, Risk Services and Knowledge Services.

EGS operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about EGS at our

International Careers website

About the Department

Contact center for checking accounts, savings accounts and debit card assistance. Common transactions include deposit availability (checks), declined transactions and unauthorized transactions

About the Role

The Team Leader ( Bilingual Spanish ) p

rovides support to multiple banker by responding to escalations and is responsible for coaching on opportunities as necessary.

Responsibilities :

Handles escalated and unresolved calls from less experienced bankers and provides direction and coaching on sales opportunities as needed to meet defined sales, productivity and performance goals.

Assists supervisor / manager with management of the daily activities of a group of representatives who have clearly defined goals and quotas including cross-sell, product referrals and profit.

Recognizes and recommends areas needing improvement.

Responsible for coaching and supporting bankers to achieve individual goals, team goals, and sales, productivity and performance goals.

May assist in scheduling and coordination of team activities.

Requires extensive knowledge of the organization, products, and / or services.

Engaging new hires by meeting weekly while in training, listening to calls, introducing them to fellow team members, coordinating welcoming activities, facilitating transition to the floor team

Reviewing online information and related bulletins to stay current on all policy and procedural changes

Market Skills and Certifications

Qualifications :

Bachelor's Degree Graduate or completed 2nd year college

Must be proficient in speaking the English and Spanish language

Extensive knowledge and understanding of banking processes, compliance, products, and services

Must have experience in handling a team for a Spanish account

3+ years of customer service and sales experience

2+ years in a financial services and / or call center

Flexible to work on any schedule

Amenable to work in McKinley Hill, Taguig City

We Value Diversity

At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law.

We comply with all applicable laws in every jurisdiction in which we operate.

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