GBSC-Team Manager (Clinical)
Crawford & Company
Iloilo City, PH
4d ago

Job Scope

A. Clinical Team Manager Functions

  • Ensures that all staff and processes are operating according to URAC standards
  • Supervises clinical team (licensed Philippine / US Nurse with day-to-day operational tasks)
  • Provides counseling, mentoring, coaching, staff development, positive reinforcement, and training
  • Analyzes department statistics including case volume, and responds by allocating work accordingly to appropriate levels of production and quality
  • Communicates issue, decisions, and other related activities to appropriate personnel
  • Identifies goals, objectives, methods, and resources necessary to achieve expectations
  • Coordinates and develops projects or improvements with Operations Director and other personnel
  • Provides visibility of daily or monthly data to assist with performance management
  • Performs staff scheduling, ensuring accurate staffing levels
  • B. Business Process Support

  • Documents all staff complaints and assists in resolution
  • Assists in execution of administrative tasks deemed necessary or as required
  • Ensures data maintenance for Content Management System (CMS) and all client systems
  • Ensures service level agreements (SLA) and internal key performance indicators (KPI) are met
  • Informs immediate superior regarding problems and other matters beyond limits of authority
  • Provides oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures
  • Provides effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary
  • Upholds the Crawford Code of Business Conducts at all times
  • Functional Knowledge

  • Bachelor’s degree in Nursing
  • At least one (1) year supervisory experience or two (2) to three (3) years of senior / lead experience
  • Philippine Registered Nurse (RN) and active US Registered Nurse (RN) license from any state
  • Knowledge of the functions, operation, and mission of the specific department
  • Proficient in word processing and spreadsheet applications
  • Excellent communication and interpersonal skills with people at all levels
  • Proficiency of the English language, both in verbal and written
  • Demonstrates critical thinking and effective conflict resolution skills
  • Strong customer orientation, active listening, and excellent phone handling skills
  • Ability to multi-task, prioritize and manage own work and others' effectively
  • Demonstrate leadership abilities to effectively manage staff
  • Ability to motivate and inspire team members
  • Demonstrates initiative and implements changes to drive operational effectiveness and efficiency
  • Interpersonal skills - Ability to work independently and as a team member
  • Keen attention to details with regards to own work and of team members
  • Maintains high degree of professionalism and confidentiality
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