Conduct Management Senior Investigator
Wells Fargo
Manila, Metro Manila, Philippines
3d ago

About Wells Fargo

Wells Fargo & Company (NYSE : WFC) is a leading global financial services company headquartered in San Francisco (United States).

Wells Fargo has offices in over 20 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients.

We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace.

Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience.

We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo.

It all begins with outstanding talent. It all begins with you.

Market Job Description

About Wells Fargo Philippines

Wells Fargo Philippines enables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Operations, Risk and Compliance, Project Management, Finance & Accounting and Data Analytics.

We operate in Taguig City, Metro Manila.

Department Overview

Enterprise Investigations, a division of the Conduct Management, is responsible for protecting Wells Fargo's assets, brand, and reputation by investigating allegations of team member or contingent worker misconduct specific to potential violations of law or dishonest acts.

This Enterprise Senior Investigator position will be supporting the International Investigations group within Wells Fargo Conduct Management, Enterprise Investigations.


  • Independently leads investigations with high risk or complexity related to employee allegations of discrimination, harassment, retaliation, etc;
  • Exercises discretion regarding investigative actions to identify / evaluate / take action on an individual case basis
  • Performs assessment of risks presented by activities;
  • Conducts investigation applying appropriate techniques (interview, e-discovery, evidence collection, forensic examination, etc.);
  • Uses internal / external technology sources and / or contacts to gather comprehensive evidentiary materials;
  • Partners with HR / ER, Legal, business management and other resources to offer decision recommendations based on investigation results;
  • Offers solutions for identified control weaknesses;
  • Documents case file decision making process specific to activity investigated;
  • Makes risk-based decisions in compliance with company, legal, regulatory requirements;
  • Recommends actions in response to investigations;
  • Exercises judgment and provides analysis of extremely complex allegations / diverse employee relations problems based on in-depth review of policy / procedure, employment law legislation and other intangible factors;
  • Engages in discussions related to develop / implement proactive programs / plans to minimize employee relations risk;
  • May assist in case review to ensure compliance with department and regulatory guidance;
  • Mentors lower level staff; may provide guidance and training;
  • May lead projects and initiatives with significant exposure to the bank following investigative protocol.
  • Market Skills and Certifications

    Required Qualifications :

  • 4+ years of experience investigating one or a combination of the following : employee relations issues, policy violations, internal / external fraud, and / or employment practices.
  • Ability to work independently, prioritize work, meet deadlines, and achieve goals in a timely manner in a fast-paced, high-pressure environment.
  • Ability to communicate effectively, in both written and verbal formats, with senior executive-level leaders.
  • Outstanding analytical abilities and strong interpersonal skills are required.
  • Demonstrated attention to detail and tenacity in conducting interviews.
  • Demonstrated ability to work independently and complete cases / projects
  • Fluency in English is required.
  • Able to work extended / non-traditional hours.
  • Ability to maintain utmost confidentiality
  • HR Professional Certifications including SHRM Certified Professional (SHRM-CP) or Global Professional in Human Resources (GPHR)
  • We Value Diversity

    At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law.

    We comply with all applicable laws in every jurisdiction in which we operate.

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