Taking the ownership and driving the metrics of customer experience percentage delight, percentage unhappy -Rigorous monitoring and performance management of the operations and transformation teams -
Running projects in the hub to deliver superior consumer experience Guiding the transformation team to ensure a seamless and effective elevation of the properties to OYO standards in the least possible time Engaging with different stakeholders remotely vendors, property owners, local and central cross functional teams to deliver the best operational excellence -
Driving initiatives to increase the overall SRNs in the hub Take and drive decisions across offline demand, Supply, CX with the right balance -
Should have excellent communication and leadership skills to work in a dynamic environment.
Driving Bharat KAMs to manage owner relationship remotely Skills : - Operations, Vendor Management, Logistics, Supply Chain Management (SCM) and Fulfillment