Job Role :
Service Desk Engineer
â Involves providing client customers and partners with in-depth technical assistance in the
use of our products and solutions.
â Cooperate with client sales and professional services teams to ensure ongoing customer
success and satisfaction
â Form part of an on-call rotation order to guarantee 24x7x365 support to customers in
â Participate in the maintenance of support documentation.
â Has experience working with Linux OS (1-2yrs).
â Experience in UNIX scripting is a plus.
â Networking experience exposure or CCNA certified is a plus.
â Resourceful with good analytical skills and the ability to perform systematic
â Good customer handling and communication skills.
â Comfortable in handling customers over the phone.
â Collaborative team player
â Self-motivated, highly responsible
â Able to work well under pressure