Financial CSR + Collections
Acquire BPO
Metro Manila / NCR
1d ago
source : Monster

As a Customer Service and Collections agent, your role is vital in keeping our customers happy and contributing to our organization™s growth and success.

As a Shore Solutions Inc. employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security.

You are also responsible for protecting credit card, personal and / or sensitive personal information that you may handle or process during your employment in Shore Solutions Inc.


Be the first point of contact with our fast growing user base

Handle customer™s inquiries on the phone in a timely and professional manner as required by departmental policies and procedures

Provide a first class customer service experience to our Customers

Resolves product or service issues / enquiries by clarifying the complaint, determining the cause of the issue, explaining the issue and providing the best solution to the issue / enquiry.

Place outbound calls and perform Welcome Calls


Work towards KPI's and targets


Articulate and possess Customer Empathy.

Possess Business Knowledge “ Customer Service, Collections, Technology and Analytics

Must have at least 1-2 + years experience working with customers

Digitally adept and AI awareness

Fluent in written and verbal English

Minimum of 6+ months working in a call center

College degree preferred but not required

Willingness to work US based hours and weekends


Resolution of customer disputes.

Excellent feedback from customers.


We™re proud of our diverse global team, all working in a collaborative environment and happy to share these common values :

Ambition : Voice and measure your goals.

Collaboration : Brilliant jerks can be brilliant elsewhere.

Impact : Do, get it done, create impact.

Judgement : Make wise judgement calls, putting the team and business at heart.

Leadership : Continuous improvement starts with independent action.

Leverage : Do more with less, master the art of leverage.

Passion : Be positive, bring passion and energy.

Transparency : A transparent team can help each with other

Apply at our Ortigas, Eastwood, Shaw, and BGC recruitment centers :

  • Mezzanine floor, Robinsons Cyberscape Beta, Topaz and Ruby Roads, Ortigas Center Pasig City
  • Upper Ground Floor Worldwide Corporate Center (WCC), Shaw Blvd., Mandaluyong City
  • Ground Floor Bonifacio Technology Center, 31st Street corner 2nd Avenue, Bonifacio Global City, Taguig City
  • 6th Floor, 1800 Building, Eastwood Drive, Libis, Quezon City
  • We are open from Monday to Friday, 8am-4pm.

    For faster processing, text : BEN(space) FULL NAME (space) YES or NO (for BPO experience) send to 09065605043

    Acquire BPO is a business outsourcer with a vision is to connect organizations to skilled people globally. Our mission is to be the partner of choice for corporate growth, by enabling businesses to leverage the best global resources at the right price.

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