ROHQ FRSS BSS Analyst
Citi
Central Luzon, PH
1d ago
source : jobs4it

Central LuzonPrimary Location : Philippines,Central Luzon,MakatiEducation : Bachelor's DegreeJob Function : FinanceSchedule : Full-

timeShift : Day JobEmployee Status : RegularTravel Time : NoJob ID : 19008166DescriptionEnsures that production is performed and executed within Service Level Agreement (SLA) to maintain customer satisfactionReviews items that cause un-

reconciled balances between the Subsidiary ledger and the General Ledger; the review also includes other balance sheet issues such as aging, unsupported and unconfirmed items, and abnormal balancesPerforms other forms of substantiating accounts based on the profile of each accountPrepares proof sheets for assigned accounts, reviews the details of the outstanding balance and identifies and escalates issues, if anyEnsures that errors and issues for assigned accounts are identified, properly escalated and reported in a timely manner and coordinates these with account owners from various units and businesses for corrective action, and advises them of preventive actionsPerforms testing for system enhancements or resolutions to ensure that updates / changes will not disrupt the production process once implementedLeads or participates in regional or in-

country projects that promote innovation in the work station, cost savings, voice of the employees and other activities that will make CSS as a workplace of choiceDevelop a strong working relationship with the internal Citi customers serviced by the unit, ensuring that high quality service standards are maintainedDevelop customer service excellenceIt includes metrics distribution, conduct customer service calls and initiate process improvementsMay also be assigned to projects and Ad hoc activitiesQualificationsExperience working in cross-

cultural global teams is an advantageProficient in the use of office applications (MS Office, MS Word, MS Excel, MS PowerPoint)Proficient data structure and processes knowledgeKnowledgeable in various general ledger and sub ledger systemsGood accounting backgroundExcellent English written and verbal communication skillsEffective time management, documentation and organizational skillsGood problem-

solving skills; is able to grasp complex issues and provide solutionsStrong interpersonal skills; has ability to develop strong partnership with stakeholdersAble to handle high volume of workAble to rapidly learn technical and business techniques and knowledgeGraduate of a Business Course, preferably AccountancyCPA title and 1-

year audit experience are preferredPreferably with at least two years work experience

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