Job DescriptionHR Specialist 1(Thai-speaking)Laguna, Philippines HR OperationsHGST Philippines CorporationJR-0000060468Western Digital®The next big thing in data is you!The HR Support Representative role is responsible for providing a high quality customer experience to all Western Digital employees, managers and executives in their assigned area or region.
The HR Support Representative will serve as a first point of contact for general HR questions and help requests via the AskHR customer support channel, responding to both simple and complex questions that may require research and follow-up for resolution.
In addition, the HR Support Representative is responsible for providing transactional and administrative support for HR processes such as onboarding, transfers, job separations and other assigned HR processes.
The HR Support representative will be accountable for documenting HR processes and knowledge management content and representing the customer on HR projects and initiatives that impact the HR service delivery model.
ESSENTIAL DUTIES AND RESPONSIBILITIES : Inquiry Management Acts as the first point of contact for employees, managers and executives for all general HR questions, seeking support in HR policies, processes, self-service transactions and HR content on online portal.
Assumes an end-to-end ownership for resolving inquiries, as well as for helping employees and managers learn about self service capabilitiesProvide accurate and efficient resolutions of issues and inquiries through multiple channels (e.
g., phone, email, Jabber chat, etc.) by following appropriate resolution / assessment methodologies (e.g., investigating and research), utilizing knowledge management tools, educating employees on HR technologies including self-service tools, and determining appropriate course of action or escalation for emerging issuesProvide initial contact and support for customers managing sensitive and confidential information related to HR issuesProvide timely and reliable employee support that generates a high level of employee satisfaction and inspires confidence through effective communication, expert knowledge, and efficient escalation to resolve issuesCommunicate effectively (written or verbal) matching customer style, needs, and level of understanding to support optimal employee interaction, including accurate and grammatically correct support through available employee support channels (phone, email, case management)Partner with the entire HR organization by sharing knowledge with peers and cross-functional teams and identifying emerging issues or trendsHR Administration : Accurate and timely processing of employee lifecycle transactions and document management in partnership with managers, Site HR and the Global Service Center with transactions such as new hire onboarding, transfers, compensation changes, exits and ad-hoc transactionsResponsible for Time and Absence end-to-end processes in partnership with PayrollBecome a subject matter expert and skilled end user for Workday and other HR technologiesMonitor and manage transaction workflows for customers in assigned regionCollect, review, and approve on boarding documentation as part of recruitment administration or partner with local on-site resource in country to ensure files are maintained as requiredRespond to all employee verification requests, including mortgage references, employment reference letters, etc.
Identify process improvement opportunities focused on enhancing AskHR and HR Support services and improving the effectiveness and efficiency of the Region or Country Service Center, as well as sharing best practices with HR operations teams in other Service Center as appropriateEnsure all HR processes, standards and protocols are followed, including those focused on data quality controlsRole may include responsibilities for Time and Absence end-to-end processes in partnership with PayrollRole may expand to include responsibilities for administration of additional HR processesQualifications : · 2+ years of HR experience in a generalist or support / coordination role · Excellent customer service skills with high sense of urgency, ability to listen and respond to customer needs and ability to remain calm in high pressure situations· Comfortable and experienced in processing workflow, transactions and data changes using HR systems and tracking cases in case management tools· Strong collaboration and teamwork skills.
Demonstrated ability to work in a collaborative environment, build consensus and promote the exchange of information among project team members · Ability to promote and implement changes to current practices and processes · Excellent written, oral, and interpersonal communication skills · Strong analytical, creative problem solving, and, organizational skills · Ability to handle multiple concurrent tasks and changing priorities · Attention to detail and ability to work independently· Strong Excel skills· Experience with Workday, Taleo and Service Now is a plus· Experience in Time and Absence processes and systems, an advantage· Fluent / Conversant in English and Thai language (required)ABOUT WESTERN DIGITAL The future.
It’s on you. You & Western Digital.We’ve been storing the world’s data for more than 50 years. Once, it was the most important thing we could do for data.
Now we’re helping the world capture, preserve, access and transform data in a way only we can.The most game-changing companies, consumers, professionals, and governments come to us for the technologies and solutions they need to capture, preserve, access, and transform their data.
But we can’t do it alone. Today’s exceptional data challenges require your exceptional skills. It’s You & Us. Together, we’re the next big thing in data.
Western Digital® data-centric solutions are found under the G-Technology™, HGST, SanDisk®, Tegile™, Upthere™, and WD® brands.