Sr. Correspondence Specialist
TSI
Centris, Quezon City, Philippines
2h ago

Description

Transworld Systems, Inc. is an industry leader for over 40 years, in providing business process outsourcing services including accounts receivable management, customer relationship management and back office services for a diversified customer base.

Our 60,000 clients are empowered to successfully address immediate business needs, while facilitating long-term growth across the entire customer lifecycle.

Principal Responsibilities

  • Answer incoming calls from Clients, Agencies, and Client’s customers in a professional, polite, and courteous manner.
  • Process all incoming correspondence according to client guidelines and the Fair Debt Collection Practices Act (FDCPA).
  • Provide prompt resolution to customer inquiries by providing appropriate and accurate information.
  • Communicate with clients to verify debtor account information.
  • Communicate with debtors, sending correspondence in response to various requests.
  • Prepare reports using Microsoft programs to log daily activity.
  • Maintain diplomacy and tact when dealing with upset or escalated calls.
  • Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations relating to job duties.
  • Knowledge, understanding, and compliance with TSI policies and procedures.
  • Provide feedback to management concerning possible problems or areas of improvement.
  • Make recommendations to implement improved processes.
  • Perform other duties as assigned by management.
  • Qualifications

  • High School Diploma or General Education Development (GED) certificate or equivalent in relevant work experience desired.
  • 1 year call center or customer service experience preferred.
  • Proficient personal computer skills, including Microsoft Office (Word, Excel, Outlook).
  • Excellent interpersonal, written, and oral communication skills.
  • Excellent analytical thinking and decision making skills.
  • Ability to work in a team fostered environment.
  • Ability to prioritize and organize work in a multi-tasked environment.
  • Ability to uphold highest level of confidentiality.
  • Ability to adapt to a flexible schedule.
  • Work Environment

  • Office environment.
  • Ability to lift and / or move 20 pounds with or without accommodation.
  • We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.

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