Customer Service and Admin | Customer Support Champion | DAY SHIFT
ZigZag Careers
Pasig City, National Capital Region / Metro Manila, Philippines
6d ago

ZigZag is looking for a Customer Service and Admin / Customer Support Champion to join our team!

You will be working for a leading Australian Online Retailer managing several online retail websites using state of the art e-commerce systems.

We are a rapidly growing company and are looking for a talented Customer Service & Admin staff to help accelerate our growth.

We are an established company, operating for 8 years, but pride ourselves on our fast-paced start-up culture."

Have you got what it takes to join the team?

RESPONSIBILITIES :

  • Sales Enquiries †provide product advice and have specialist knowledge, taking entering orders (phone, email, chat, social media, eBay)
  • Customer Service †order status enquiries; tracking, faulty products / returns requests, product troubleshooting product advice, following up incomplete payments, returning missed calls / vmails (phone, email, chat, social media, eBay)
  • Admin †managing orders sent through suppliers, checking warehouse has shipped orders, managing backorders, ad hoc updating tracking numbers, order redeliveries
  • Researching Analysis †assist in identifying new products, competitor analysis, and business KPI reporting
  • Phone calls only constitute about the 10 -15% of daily role †but are critical to the business.
  • REQUIRED QUALIFICATIONS :

  • Smart and ability to learn quickly †they will need to be generalists and wear many hats.
  • Really good American accent that is very clearly understood †and can understand broad Australian accents.
  • Excellent English Skills - written and spoken
  • Confident, outgoing, engaging personality †they need to be able to be respected and also have confidence to provide specialist advice on expensive purchases.
  • Need to be able to develop a rapport / relationship (not salesy) with customers and even joke on occasion. Need to be friendly and approachable.
  • Good attention to detail
  • Previous experience with Australian company real advantage
  • Research †ability when required to find new products, do competitor research
  • Willing to work from 6 : 30am †3 : 30pm, will change to 5 : 30am and end 2 : 30pm PH Time †during daylight savings in NSW
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