ZigZag is looking for a Customer Service and Admin / Customer Support Champion to join our team!
You will be working for a leading Australian Online Retailer managing several online retail websites using state of the art e-commerce systems.
We are a rapidly growing company and are looking for a talented Customer Service & Admin staff to help accelerate our growth.
We are an established company, operating for 8 years, but pride ourselves on our fast-paced start-up culture."
Have you got what it takes to join the team?
Sales Enquiries â€ provide product advice and have specialist knowledge, taking entering orders (phone, email, chat, social media, eBay)
Customer Service â€ order status enquiries; tracking, faulty products / returns requests, product troubleshooting product advice, following up incomplete payments, returning missed calls / vmails (phone, email, chat, social media, eBay)
Admin â€ managing orders sent through suppliers, checking warehouse has shipped orders, managing backorders, ad hoc updating tracking numbers, order redeliveries
Researching Analysis â€ assist in identifying new products, competitor analysis, and business KPI reporting
Phone calls only constitute about the 10 -15% of daily role â€ but are critical to the business.
REQUIRED QUALIFICATIONS :
Smart and ability to learn quickly â€ they will need to be generalists and wear many hats.
Really good American accent that is very clearly understood â€ and can understand broad Australian accents.
Excellent English Skills - written and spoken
Confident, outgoing, engaging personality â€ they need to be able to be respected and also have confidence to provide specialist advice on expensive purchases.
Need to be able to develop a rapport / relationship (not salesy) with customers and even joke on occasion. Need to be friendly and approachable.
Good attention to detail
Previous experience with Australian company real advantage
Research â€ ability when required to find new products, do competitor research
Willing to work from 6 : 30am â€ 3 : 30pm, will change to 5 : 30am and end 2 : 30pm PH Time â€ during daylight savings in NSW
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