Team Lead 2, Technical Writing
Sophos
Makati City, PH
18h ago

Main Duties

  • Manage a group of technical writers, including regular 1 : 1, team meetings, and creating professional development plans
  • Coach, mentor, and train technical writers to develop and enhance their editing skills
  • Orient new technical writers to processes, procedures, and tools
  • Provide coaching to writers to help them overcome trouble areas in their writing
  • Provide training and guidance to writers on audience and topic analyses
  • Responsible, under minimal supervision, creating, planning, writing, editing and maintaining knowledgebase articles
  • Majority of the time is spent in editorial reviews from multiple authors ensuring conformity to our standards
  • Researches products through engineering documentation, personal interviews, and hands-on experience
  • Analyze existing and potential content, focusing on reuse and single-sourcing opportunities
  • Schedules, leads, and facilitates document reviews
  • Tracks and reports progress
  • Performs work within company and regulatory guidelines
  • Essentials :

  • 5+ years of experience as a Technical Writer, preferably in technology / software
  • Previous experience in a Technical Support role with a software company is a bonus
  • Technical knowledge and understanding of IT Security concepts, including antivirus, networking, data protection, cloud, firewalls, disaster recovery, malware and encryption technologies
  • Curiosity and passion for learning new technologies
  • Demonstrated ability for technical writing
  • Expertise in Familiar with MS Office products including Excel, Word, and PowerPoint
  • Experience with desktop and web content publishing software (FrameMakerAdobe inDesign, Visio, Adobe Illustrator, Snagit), single-source publication development, video software is a plus
  • Exceptional written and verbal communication skills in English
  • Ability to deliver high-quality documentation, paying attention to detail
  • Able to work independently and adapt quickly to shifting priorities and prioritize tasks and ensure high quality in a dynamic environment
  • Able to cross-functionally lead and influence others
  • Equal Opportunities

    Sophos is committed to equality opportunity in all areas of its work. All qualified applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation.

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