Site IT Administrator
The Results Companies
Metro Manila, Pasig
10d ago

Overview

Headquartered in Fort Lauderdale, FL, The Results Companies is a privately held company which is majority owned by One Equity Partners, a Private Equity Firm, and Results' management.

Results operates 26 contact centers throughout the United States, Latin America, and the Philippines. Results’ Network Operating Center is co-

located in the Atlanta Telx building, with full redundancy in our Provo, UT contact center location. For over 26 years we have served as a premier global customer experience provider for many Fortune 500 companies and uniquely designed, built and operated award-

winning contact centers that have set the standard for innovative customer-focused contact solutions. Entrusted with over 46,000,000 relationships a year, our success and proven ability to respond to our Partner’s growth has enabled us to expand our global footprint.

With over 20,000 employees across the globe, The Results Companies’ expertise extends beyond call centers. We’re experts in representatives, analytical technologies, brand fulfillment and creating strategic advantages for our Partners.

Description of Service Lines : Results’ current client portfolio consists of 82 Partners across various industries inclusive of the following :

  • Insurance
  • Wireless Telecommunications
  • Financial Services
  • Education
  • Subscriber Based Entertainment
  • Vision Statement

    Our vision is to be the premier global Customer Experience Provider for Fortune 500 companies; to become the benchmark for brand advocacy and service excellence and the transparent provider of choice for customers around the world.

    Driven by our "expect greater" commitment to our customers and communities, we aspire to exceed expectations through the brilliance and unyielding passion of our people.

    The Company is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factors under federal, state or local law.

    Position Overview

    The supports end-users and infrastructure in the assigned call center, works with Corporate Support team on escalation and resolution of outages, and collaborates with Corporate IT groups involved in IT Projects.

    Duties and Responsibilities

  • Provides IT desktop support to Call Center employees and Agents
  • Proactively seeks out potential IT problems / unreported issues, and reports to Corporate IT
  • Promptly escalates high level outages to corporate Support, and assists with resolution
  • Performs coordinated tasks associated with Corporate IT projects affecting site
  • Attends meetings with Corporate IT and conference calls with remote IT personnel
  • Maintains IT documentation of processes and applications
  • Assists corporate IT with enforcement of IT policies and security auditing
  • Handles local technology administration, including working with local vendors, contactors, and service providers
  • Performs all functions as defined in the Call Center IT Roles and Responsibilities documentation
  • Qualifications

  • 2 year degree in a technical field or equivalent experience
  • 2+ years additional experience in a dynamic IT systems administration / helpdesk environment, or providing hands-on support to 100+ end users
  • In-depth knowledge of Windows operating systems and experience with a wide variety of software applications
  • Experience installing / troubleshooting PC / server hardware components
  • Basic understanding of LAN / WAN networking, TCP / IP, and VoIP technologies
  • Broad experience with Imaging of Windows PC using a variety of tools
  • Ability to hear and understand customer inquiries and oral instructions from supervisors in person, in writing, and over the telephone
  • Ability to read and create paper and electronic documents such as technical diagrams, flowcharts, presentations, etc
  • Ability to read, write, and verbally communicate in English at a proficient level
  • Excellent motivation, dependability, accountability, and punctuality
  • Ability to lift and move goods weighing up to 30 pounds
  • Schedule flexibility, Overtime and after-hours on-call availability
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