Provide customer-facing product engineering support for Office365
Provide real-time client support for faster resolution of cases
Conduct research on complex cases, validates cases for escalation to Backline and contributes to knowledge management initiatives.
As a knowledge champion, s / he is the focal point for communications, coordination and overall adherence to the Microsoft Office 365 knowledge management program.
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At least 2 years of professional IT experience
Experience in or exposure to a client facing role
Good communication skills
Amenable to a flexible work schedule, as the need arises
Bachelors Degree in Information Technology, Computer Science or other relevant fields
With solid Infra background, strong understanding of servers, Active Directory or AD, and the like
With O365 skills and experience
Solid MS Exchange Skills
Solid SharePoint Skills
Proficient in MS Exchange and two or more O365 technologies
Proficient in MS SharePoint, along with at least two O365 technologies
At least three O365 technologies, if Exchange or SharePoint is not part of skillset
God to have if with certification on the following
Microsoft Office 365
MS Windows Server
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