IT End User Specialist
Merck
Bonifacio Global City, Central Mindanao, Philippines
3d ago

Your role :

  • Provide day-to-day IT support to local and remote offices / end users using ticketing system, in person, via IT support line, email and instant messaging
  • Work on Images builds, installation, configuration, and ongoing usability of end user equipment, including Laptop / Desktop, mobile phone, printers, other peripheral equipment and software and co-ordinate with different teams to set up of user accounts.
  • Install and configure new hardware and software as required, ensuring accurate reporting of software usage, ensure licenses are obtained through correct channels prior to performing installation and accurate maintenance of asset records after installation
  • Render IT Admin functions as required
  • Work with Global teams to manage Infrastructure Onsite Support Requirements
  • Who you are :

  • 2-5 or more years in a L2 Desktop / helpdesk support role with demonstrated proficiency in troubleshooting, technical problem solving, outstanding customer support.
  • Highly proficient in Windows hardware and software support
  • Good knowledge of Microsoft O365 Platform.
  • Good knowledge of mobile devices (iPhones, iPads), including working with MDM solutions such as Intune, etc.
  • Good troubleshooting experience in wireless, printing, mobile, VPN, browser-related portals, hardware support and service, AV system support, desktop network troubleshooting.
  • Positive person with can do attitude.
  • Supplier Management experience is preferred
  • Bachelor’s degree (4 year college degree) is preferred
  • Experience working on Global or Large Enterprise Corporation is preferred
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