Software Technical Analyst
Manulife
Makati City
1d ago

Job Description

The Software Technical Analyst is responsible for creating and maintaining automation solutions for the areas of focus using Robotics Process Automation (RPA) processes and technology.

The role interfaces with both technology and business operations team to build and configure efficient, scalable automations within prescribed automation tools and coding standards.

The role will develop, implement, and maintain automations / robots (digital workforce assets) with the highest positive impact.

The role will facilitate trainings and mentor junior developers.

Key Accountabilities :

  • The automation engineer is mainly responsible for the planning and executing the day-to-day activities of Robotics and Process Automation engagements for clients
  • Assist clients in evaluating manual operations to help identify performance improvement opportunities within their day-to-day processes
  • Responsible for seamless functioning technology and applications for the benefit of internal and external users
  • Assists with resolution of issues surfaced by support analysts
  • Enables use of software / platform components through configuration, scripting and provisioning, designs materials and processes to educate users
  • Create and maintain script libraries to triage most common issues
  • Monitors and reports persistent issues to enable Technical Product Owner to manage vendor relationships
  • Proactively makes suggestions for improvements
  • Focuses on configuring platform to enable software development
  • Uses from catalogue of scripts and solutions to solve known issues regarding configuring, provisioning and maintaining software / platform
  • Develops training material, processes and flows to enable users to optimize use of software / platform
  • Basic business acumen, able to support delivery of value proposition
  • Works together in a small team with a common purpose, follows rules from team members
  • Follow Scrum / Agile principles and attend all scrum events like Daily Scrum, Sprint Planning and can facilitate as Scrum Master
  • Collaborate with other members of the Scrum team to ensure timely delivery of requirements
  • Share experience and knowledge to assist in the development of recommendations and solutions that are in-line with industry best practices
  • Requirements :

  • Bachelor’s Degree in any Technology courses (Computer Science, Computer Engineering, IT, MIS or a related Analytical field) with preference for applicants with experience in programming.
  • 4+ years of development experience with a solid understanding of programming concepts.
  • 3+ years of experience with any automation tool
  • Working knowledge and experience in any programming language (Nice to have).NET, C#, Visual Basic, JavaScript, AJAX, jQuery, JSON, XML and Web ServicesHTML 5 and CSS3 and Responsive Web DesignMS-SQL Tables, Views, Stored Procedures, Triggers and Functions
  • Understanding of process design documents and technical design documents on automation space
  • Ability to improvise configuration / coding to new situations, new integrations and / or new products / interfaces within RPA software / tool.
  • Workflow Modeling applications
  • Business acumen, ability to relate activities to Manulife business model
  • Strong knowledge of object and data models; understanding of fields and attributes
  • Strong ability to configure and resolve issues
  • Understanding of user interfaces, ability to modify templates
  • Can conduct classroom and virtual trainings
  • Can mentor competent colleagues
  • Most interpersonal skills meet requirements
  • Strong working knowledge of key aspects of role
  • Staying abreast of developments in your own technical discipline
  • Most straightforward tasks completed to acceptable standard, requires some iteration
  • Understands the informal structure
  • Constantly learns from both success and failure
  • Good verbal and written communication; able to effectively articulate technical vision, possibilities, and outcomes
  • Proactively identifies opportunities for improvement in processes and workflows
  • Monitors areas of persistent difficulty and creates materials to efficiently deal with them
  • Customer obsessed
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