The Reading Room Assistant reflects the mission, vision, and values of Northwestern Memorial HealthCare, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
The Reading Room Assistant works under general supervision of a Department Administrator or Manager and is primarily responsible for minimizing interruptions and improving workflow that support the physician activities.
Assist with incoming and outgoing phone calls, and contacting support staff for any room or equipment maintenance or requests from the radiologists
Greet physicians, nurses, techs, and others who walk in the door.
Answer all incoming calls
Handle all outgoing calls (this includes calls to other physicians, technologists for specific exam issues, IT, etc.)
Greet physicians, technologists, IT staff and all others in a friendly and professional manner to ensure optimal delivery of customer service to members and co-
workers on the phone and in person using skills and abilities required for the person being served.
Load outside exams brought in on CD on an available workstation
Assigns Exams to Radiologists as needed.
Works with radiology department techs and other staff members to coordinate timing for procedures so that radiologist’s time is optimized
Handle challenging situations so that patient and organization needs are met.
Pick up and deliver inter-departmental mail as needed.
Maintain computer appointment schedule and files as needed.
Exceptional interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff and other customers.
Demonstrated customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving customer issues.
Ability to effectively handle challenging situations.
Ability to balance multiple priorities.
Excellent verbal and written communication skills, especially in public speaking.
Ability to use personal computers and select software applications.
Ability to analyze data for decision making purposes.
Strong computer skills, including Microsoft Office, Outlook and database entry.
Ability to maintain a high degree of confidentiality and HIPPA compliance
Ability to adapt to changes in work environment, delays or unexpected events.
Demonstrates attention to detail and monitors own work for accuracy.
High school diploma or GED.Associates Degree, or higher, strongly preferred.
Minimum six (6) months ofexperience in a clerical position dealing with public.