IT Business Systems Analyst
Quezon City, PH
19h ago

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Job Description

Manulife Financial is a leading financial services company with principal operations in Asia, Canada and the United States.

In the United States we are known as John Hancock Financial Services. In 2012, we celebrated 150 years of providing clients strong, reliable, trustworthy and forward-thinking solutions for their most significant financial decisions.

This position is for a Business Systems Analyst on the Asia Systems and Platform Services Team. The successful applicant will be involved with application support, application deployment, business requirement gathering and data analysis all in support of solutions that conform to Manulife standards.

The candidate will need to have a breadth and depth of experience that will allow her / him to devise and support solutions that integrate appropriately within the organization and its application frameworks.

Responsibilities :

  • Support a wide variety of systems from a Level 2 perspective
  • Work with business clients to debug or trouble shoot applications
  • Investigate SQL stored procedures, .Net code, VBA macros and Perl scripts from a support perspective to debug issues or perform analysis for minor enhancements
  • Work with system analysts in your team and peer with upstream / downstream Application teams to form a top-performing support model align with measurable business SLAs
  • Incident ownership and management with on-call requirements on a roster basis
  • Coordinate code deployments with Dev, release and QA
  • Coordinate development efforts with the development team for major enhancements
  • Investigate feed failures and manage to resolution
  • Track and produce key metrics for the team and develop strategies to increase efficiency
  • Remain current on standards, technologies, approaches and methodologies
  • Consistently apply the concept of continuous improvement
  • Adhoc responsibilities as directed by management
  • Qualifications :

  • Minimum 2 years working experience supporting systems at Level 2 (support)
  • Experience with relational database structures and methodologies
  • Proven ability to multitask both independently and within a team
  • Excellent English communication (both written and oral). Chinese or Japanese is a plus, not a must-have.
  • Applicable experience or undergraduate degree or Designation in Computer Science disciplines
  • Ability to understand business process requirements and through the use of technology, conceptualize creative solutions through to implementation
  • Experience in financial industry
  • Awareness of ITIL practices in aligning IT services with the needs of business.
  • Action oriented, creative and proactive thinker
  • Successful candidate will have strong knowledge and at least 2 years of experience in at least 3 of the following technologies : Node jsMS SQLInformatica development (or related ETL tools)CA Work Load AutomationPythonVB.NET
  • If you are ready to unleash your potential, it’s time to start your career with Manulife / John Hancock.

    About Manulife

    Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better.

    With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States.

    We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions.

    At the end of 2019, we had more than 35,000 employees, over 98,000 agents, and thousands of distribution partners, serving almost 30 million customers.

    As of March 31, 2020, we had $1.2 trillion (US$0.8 trillion) in assets under management and administration, and in the previous 12 months we made $30.

    4 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 155 years.

    We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

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