Senior Process Engineer
Wells Fargo
Manila, National Capital Region, Philippines
3d ago

About Wells Fargo

Wells Fargo & Company (NYSE : WFC) is a leading global financial services company headquartered in San Francisco (United States).

Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients.

We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace.

Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience.

We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo.

It all begins with outstanding talent. It all begins with you.

Market Job Description

About Wells Fargo Philippines

Wells Fargo Philippines enables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Operations, Risk and Compliance, Project Management, Finance & Accounting and Data Analytics.

We operate in Taguig City, Metro Manila.

Department Overview

The Enterprise Business Process Management (BPM) Program is sponsored by the BPM Capability & Program team, with support from and partnership across operating groups, to drive process excellence activities, execute on near-term priorities, and meet risk and regulatory commitments.

About the Role

Internally known as Process Engineer 3. This role will develop and lead redesign initiatives that encompass end-to-end analyses and future state redesigns within fast-paced environments, utilizing process expertise for multiple business groups.


Completes and / or leads integrated process analyses, identifying procedural and control deficiencies, opportunities, and recommending solutions.

Integrates vertical and may integrate horizontal solutions into the strategy.

Overcomes barriers related to cultural shifts, silo mentality as required.

Ensures effective relationships among the design teams and partners.

Manages assigned complex problems involving multiple, possibly competing, business processes / process segments to identify risks / impacts / opportunities and where analysis of situations or data requires an evaluation of intangible variance factors, conceptual thinking, and problem solving skills.

Applies intermediate process engineering tools such as determining Sigma level, Takt Time, Value Stream Analysis, Regression, Hypothesis Testing and techniques that can be used to enhance processes for teams, departments and business units identified as inefficient or costly.

Process reviews that may impact vertical or horizontal business units; including financial analysis. Creates key indicators (metrics) for future state assessment.

Drives business awareness of quality / process methodology. Consults with leaders and front-line team members to understand, influence, adapt analysis, and create alternatives for consideration, drive results, and bring issues to resolution.

Leverages business acumen effectively to impart relevant information to business partners and matrixed leadership. May coach teams in LEAN / Six Sigma or Enterprise Process Engineering, process and tools.

Provides training and mentors less experienced team members.

Market Skills and Certifications

College graduate. Bachelor's degree or higher, any field.

10 years relevant experience. 5 years as Process Improvement / Transformation Consultant

Knowledge and understanding of Business Process Management Notation (BPMN) software such as iGrafx

Knowledge and understanding of Statistical Analysis software such as Minitab

Facilitation skills such as Helix

Change Management skills such as Prosci / ADKAR

Knowledge and understanding of Rapid Process Automation software such as Blue Prism

LEAN / Six Sigma black belt certification required

Financial services industry experience is an advantage but not required

Microsoft Excel spreadsheets experience importing, exporting, and manipulating data

Virtual leadership experience with ability to effectively drive results, provide feedback / direction, and manage and build relationships with leaders and team members in a geographically dispersed team environment

Ability to influence and collaborate at all internal organizational levels

Ability to manage complex projects in a large enterprise environment

Ability to manage multiple and competing priorities

Highly refined and professional verbal and written communications

Knowledge and understanding of SharePoint

Outstanding problem solving skills

Strong analytical skills with high attention to detail and accuracy

Amenable to work on a mid-afternoon shift

We Value Diversity

At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law.

We comply with all applicable laws in every jurisdiction in which we operate.

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