Quality Assurance Analyst / QA Team Lead
Wells Fargo
Makati City, National Capital Region
1d ago

Job Description

Develops solutions to a variety of complex problems in the review and analysis of credit files, insurance claims, documents and / or processes for quality and compliance to bank policies and procedures, and / or government regulations.

Represents organization as prime contact on contracts or projects. Provides input and influence on the overall objectives and long-range goals of the quality assurance function.

Market Skills and Certifications

Qualifications

3+ years of experience in one or a combination of the following : quality assurance, financial services, escalations / complaint handling

Skills : Required Skills :

Required Skills :

  • Ability to handle multiple tasks and meet tight deadlines
  • Strong analytical and problem solving skills
  • Ability to multi-task and prioritize in a rapidly changing environment
  • Team player and enjoy supporting and achieving team goals
  • Self-starter and take pride and ownership of all tasks assigned
  • Demonstrated high integrity, tenacity and sense of urgency with previous positions
  • Ability to work overtime, weekends and holidays if required
  • Intermediate Microsoft Office skills
  • Strong analytical skills with high attention to detail and accuracy
  • Excellent verbal, written, and interpersonal communication skills
  • Solid understanding of Wells Fargo enterprise-wide policies and procedures
  • Knowledge of complaints and its regulatory environment
  • Demonstrated experience in Universal Workstation
  • Exceptional relationship-building and team collaboration skills
  • Adept at working in a fast paced and constantly shifting environment
  • Experience with Microsoft Office Suite
  • Demonstrated excellent verbal and written communication skills
  • Strong analytical and problem resolution skills
  • Demonstrated ability to meet tight deadlines, high production success and quick turn time while maintaining high quality
  • Outstanding organizational and time-management skills by working independently and multi-tasking, prioritizing and managing pipeline effectively
  • Demonstrated 1+ year experience in at least one of the following systems : FDR, ECaR, UW / ECMP
  • Strong analytical skills, ability to review multiple documents as part of research and review
  • Ability to succeed in a team environment and strong focus on attention to detail
  • Ability to create and maintain complex reports
  • Ability to connect and liaise with functional partners, LOB partners on conference calls and meeting and calls, understand updates
  • Training, second level review, MIS reporting, generate process improvement / IDEA / Best Practice for self and team

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