Customer Solutions Representative

Wells Fargo

Manila, National Capital Region

3d ago

Job Description

About Wells Fargo Philippines

Wells Fargo Philippines enables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Operations, Risk and Compliance, Project Management, Finance & Accounting and Data Analytics.

We operate in Taguig City, Metro Manila.

Department Overview

The Human Resources and Learning team within the Shared Services department addresses the various needs of the organization by efficiently and effectively delivering HR services, nurturing diverse talent for the company's long-term success.

About the role

This HR CSR position is primarily responsible for answering incoming telephone calls from Wells Fargo team members in a call center environment.

The calls are related to questions or problems team members may have related to Wells Fargo benefit plans, payroll, policies, programs and on-line tools associated with human resources.

This CSR uses traditional and online human resource systems to document transactional work and educate team members on human resource related topics.

This job should only be used in the Corporate HR Services Center.

Responsibilities

Responsible for answering incoming telephone calls from Wells Fargo team members in a call center environment

Will provide support through calls regarding questions or problems team members may have related to Wells Fargo benefit plans, payroll, policies, programs and on-line tools associated with human resources

Will be using traditional and online human resource systems to document transactional work and educate team members on human resource related topics

Market Skills and Certifications

Essential Qualifications :

Candidate must be a college graduate or has completed 2 years in college

Candidate must have at least 1 year of customer service experience in a contact center environment

Candidate must have excellent communication and customer service skills

Candidate must be amenable to work on a rotating shift / night shift

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