Implementation Consultant
Taguig, Philippines
3d ago

Company Description

At Infobip we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.

Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future.

Through 60+ offices on six continents, Infobip’s platform is used by almost 70% of the population, making it the largest network of its kind and the only full-stack cloud communication platform (cPaaS) globally.

Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

Job Description

Why is this role important at Infobip?

Our platform is the heart of Infobip, processing up to 200 million transactions daily; but having a 24 / 7 world-wide support is what makes it so great.

To provide high customer satisfaction and experience through a set of specific client-oriented tasks, a strong line of support is necessary.

As an Implementation Consultant, you must have a passion for helping customers find creative ways to run their businesses more effectively.

Job Responsibilities :

  • Document and validate a customer’s business requirements by conducting consulting and solution enablement sessions, and then mapping those requirements to Infobip product functionalities
  • Create scope of work and define low-level scope of work requirements
  • Provide project implementation services to new and existing customers while ensuring that the highest degree of customer satisfaction is maintained
  • Contribute to internal product related initiatives by collecting feedback from customers and partners
  • On demand support for the sales cycle through solution review and feedback, and assistance with scoping and estimation
  • Qualifications

  • At least 5 years of experience in the ICT sector working with customer directly for system implementation projects
  • A wide range of interests and working experience in these technologies : SQL, programming logic, and computer networks
  • Experience in handling SaaS solutions & APIs is a plus
  • Willingness to embark on short-timed travels for on-site deployment or consultation
  • A great command of the English language when communicating to clients, partners, and colleagues alike
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