GENERAL DUTIES & RESPONSIBILITIES
Escalates more technical product-related issues to proper Product Support department.
High school diploma or GED
GENERAL KNOWLEDGE, SKILLS & ABILITIES
FIS JOB LEVEL DESCRIPTION
Developing support role. Moderate skills with high level of proficiency. Responds to a high volume of inquiries about FIS’s products and services.
Questions and issues are predominantly routine but associate must be able to deviate from standard scripts and procedures as needed.
Is able to effectively calm upset customers and end a negative situation positively. May coach and share information with professionals with less experience and / or expertise.
Works under close to general supervision with little latitude for independent judgment. May consult with senior peers and team leads to learn through experience.
Typically requires two or more years of experience in a call center or customer service-related job in a service industry.
One or more years financial services experience is preferable.
With a 50-year history rooted in the financial services industry, FIS™ is the world's largest global provider dedicated to financial technology solutions.
We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries.
Our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index.